ELIZABETH ANANE
Accra,GHANA
Summary
Am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and work collaboratively within a team, to achieve the organization's overall goals and objectives.
Overview
12
12
years of professional experience
Work History
SALES/ OPERATIONS CO-ORDINATOR
HILLS OIL MARKETING COMPANY
08.2014 - Current
- Maintaining and developing relationships with new & existing customers in person, and via telephone calls and emails;
- Arranging meetings with potential customers to prospect for business;
- Negotiating the terms of an agreement as in cash or credit sale and closing sales;
- Increased year-on-year sales by 10%, implementing strategic business growth and retention initiatives
- Handling customer complaints
- Reviewing sales performance, aiming to meet or exceed targets
- Providing customers with accurate quotations
- Attending team meeting and sharing best practice with colleague
- Direct and coordinate activities of the vehicle safety standards to ensure that procedures are strictly followed at all times
- Carried out sales visits to current and prospective customers.
- Provided trustworthy feedback and after-sales support to maximize customer lifetime value.
- Supervising the loading of LPG at the various Depots at TEMA and ATUABO
- Ensure the adherence of strict compliance of HSSE (HEALTH SAFETY SECURITY AND ENVIRONMENTAL) procedures and guideline at the Retail Outlets at all time
- Monitor and investigate product losses
- Collected customer and market feedback and reported information to company leadership.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Processing permits and license for new retail outlets and BRV'S (TRUCKS) with National Petroleum Authority
- Pricing of petroleum products using the NPA price build up and circulating to customers
- Assist in Planning and directing activities on safety related issues
- Assist in monitoring and interpreting the tracking system to generate the relevant report for management attention and action
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Compliance monitoring of LPG retail outlet to ensure that they adhere to National Petroleum Authority's standards of operation.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Produced regular reports with in-depth detail of sales performance.
- Carried out sales visits to current and prospective customers.
- Provided trustworthy feedback and after-sales support to maximize customer lifetime value.
- Increased year-on-year sales by 10%, implementing strategic business growth and retention initiatives.
TRANSPORT ASSISTANT
TOTAL PETROLEUM GHANA LTD
11.2012 - 07.2014
- Monitoring and investigating product losses
- Analyzing of Journey Plans of drivers in Accra Area after each trip
- Daily Update of Key Performing Indicator Report (KPI)
- Updating of Drivers Database with new drivers and removal of separated Drivers
- Recording of broken down and unavailable vehicles in Accra Area and sending monthly reports
- Ensuring trucks are in good condition to load
- Ensure drivers adhere to the company's safety rules and regulations
- Monitoring and updating drivers and trucks data base
- Conducting interview for new drivers
- Ensure strict compliance with HSE procedures and guidelines at the depot
- Other transport related issues
TOTAL PETROLEUM GHANA LTD
12.2011 - 08.2012
- National Service personnel -Supply and Distribution Unit, Management of transport safety reports
- Process Transporters claims
- Recording of failed and suspended trucks
- Writing and recording of payment vouchers of transporters and suppliers
- And other logistical duties
Education
Bsc - Marketing
Institute of Professional Studies
2011
SSSCE - undefined
Accra Girls Secondary School
2005
BECE - undefined
Achimota Primary JSS School
2002
Skills
- Customer relationship management
- Digital Marketing
- KPI Tracking
- Active Selling
- Market and competitive analysis
- Account management
- Business development
- Competitive and trend analysis
- Open minded and non-judgmental
Accomplishments
- Winning the LPG Marketing Company of the Year for 3 consecutive years at the Annual Ghana Oil & Gas Awards
- Collaborating with a team of 5 to brand 32 retail outlets across the country which increased Brand Awareness.
- Increased the number of retail outlets from 8 to 32 over a period of 5 years.
- Mentoring new sales executives in business communication and also achieving their sales targets
- Successfully organizing end of year parties for customers and awarding customer loyalty and performance.
Interests
Hobbies: , reading, sight seeing and meeting new people.
Languages
English
Fluent
PROFESSIONAL ATTRIBUTES
Professional and Personal Attributes
· Result-driven achiever with exemplary planning and organizational skills
· Resourceful team player who excels at building trusting relationships with customers and employees
· Highly adaptable, mobile, positive, patient and open to ideas
· Acknowledge mail, e-mails and calls promptly
· Good interpersonal skills
· Willingness to take on new Assignments
PERSONAL ATTRIBUTES
· Very hardworking
· Good listener
. Paying Attention to details
· Participating in group discussions
· Open minded and non-judgmental
· Good conflict management
Reference
- Mr. Peter Arkorful
General Manager
Hills Oil Marketing company Ltd
Tel: 0243326766
- Mr. George Larweh
Total Energies Ghana
Tel: 0208249007
Timeline
SALES/ OPERATIONS CO-ORDINATOR
HILLS OIL MARKETING COMPANY
08.2014 - Current
TRANSPORT ASSISTANT
TOTAL PETROLEUM GHANA LTD
11.2012 - 07.2014
TOTAL PETROLEUM GHANA LTD
12.2011 - 08.2012
Bsc - Marketing
Institute of Professional Studies
SSSCE - undefined
Accra Girls Secondary School
BECE - undefined
Achimota Primary JSS School
Training and Seminars Attended
- Executive Digital Marketing training - Digipreneur Africa (October 2020)
- LPG awareness course by - Association of Petroleum and Explosive Administration - UK
- Participated in a workshop for compliance officers by the National Petroleum Authority (NPA)
- Fm web and Journey Management Training
- 2 Days Defensive Driving Training
- Job clinic (preparing for your dream job and was trained in the following
- What employers want in graduates?
- CV writing and interviewing skills
- Akotia and Partners LTD- A three day capacity building programmed in Finance and entrepreneurship 2-4th March 2011
- Business Seminar 2006 - from the lecture hall to the job market
- Participation in social clubs such as wildlife, Interact club etc
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