Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Elizabeth  Adu Peprah

Elizabeth Adu Peprah

Carer
Accra,Greater Accra

Summary

Driven and compassionate healthcare professional with extensive experience at Taifa Polyclinic, excelling in patient care and medication management. Demonstrated ability to improve client satisfaction through effective care planning and strong relationship building. Skilled in multitasking and organization, ensuring high-quality support and maintaining optimal health outcomes.

Overview

9
9
years of professional experience

Work History

Caregiver

Taifa Polyclinic
05.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with daily living activities, running errands, and household chores.

Medicine Counter Assistant

Taifa Polyclinic
05.2015 - 05.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Verified patient information to correctly dispense medications.

Education

Higher Diploma - Purchasing And Supply

Accra Technical University
Accra
09.2018

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping
  • Emotional Support
  • Strong Ethics
  • Meal Preparation
  • Relationship Building
  • First aid and safety
  • Dementia Care
  • Medical record-keeping
  • Documentation
  • Patient Management
  • Care plan assessment
  • Complex Problem-Solving
  • Care Planning
  • Client satisfaction

Accomplishments

I have over 10 years experience in Health and Medical field.

Timeline

Caregiver

Taifa Polyclinic
05.2024 - Current

Medicine Counter Assistant

Taifa Polyclinic
05.2015 - 05.2024

Higher Diploma - Purchasing And Supply

Accra Technical University
Elizabeth Adu PeprahCarer