ELI AYIA NUSENU
Accra
Summary
With over 10 years of management experience and a strong background in customer service, I am a highly focused and ambitious Human Resources and Administration Professional. Possessing proactive problem-solving skills and extensive business and operations acumen developed throughout my progressive career, I am an astute professional. I possess diverse knowledge of various industries and have achieved a high level of education. My expertise lies in key administrative and HR functions, such as employee hiring, training, development, and relationship building for promoting employee retention.
Overview
24
24
years of professional experience
Work History
Human Resource Manager
Radiance Petroleum Ltd
01.2015 - 07.2022
- Managed full-cycle human resource operational activities to maximize HR employee performance
- Encouraged open communications, promoting positive work environment
- Worked with management to create performance measurement, employee development and employee compensation strategies
- Compiled reports to provide management with accurate information and comply with policies and procedures
- Anticipated and responded to emerging business needs by serving as change advocate
- Recruited new employees and built relationships, driving visibility
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Managed payroll for employees at different locations.
Business Development Manager
Lesita Company Ltd
07.2014 - 01.2015
- Researched and build relationships with new clients
- Prospect for potential new clients
- Participated in pricing
- Worked with technical staff and other internal colleagues to meet customer needs
- Present new products and services and enhance existing relationship
- Work with technical staff and other internal colleagues to meet customer needs.
Front Desk Executive
Shell Ghana Ltd
01.2009 - 06.2012
- Received incoming calls and coordinated with staff to fulfill customer requests
- Resolved guest complaints promptly and followed-up to verify restored satisfaction
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Customer Service Coordinator
Shell Ghana Ltd
10.2008 - 01.2009
- Log and manage customer orders (including Lubes PPD), enquiries and requests
- Log and manage maintenance requests, and ensure repairs are carried out by requisite contractors and SGL Engineering Department within the service Level Agreement
- Provide product information (including Data and Material Safety Data Sheets), advise Stock Availability, and issue Price Quotations
- Track and report all Product diversions
- Follow up with order replacement, deletion and all other account reconciliation issues
- Coordinate all CSC activities to ensure full customer satisfaction and a CSI score of minimum 90% in all aspects of the two CSI surveys to be conducted each year.
Administrative Assistant
Shell Ghana Ltd
06.2008 - 10.2008
- Provide secretarial support to both Retail and Commercial Managers
- Handling of the day to day mails coming in and going out
- Making hotel reservations for visiting officials
- Preparing letters and answering and making of phone calls
- Meeting the needs of other staff members when possible.
Administrative Secretary
Business & Financial Times
01.2001 - 11.2003
- Managed office documents
- Wrote reports
- Wrote minutes
- Performed reception duties
- Handled mails and correspondences
- Made arrangements for travels, seminars etc
- Managed office records.
Administrative Secretary
Ghana Civil Aviation Authority
09.1999 - 08.2000
- Managed office documents
- Wrote minutes
- Performed reception duties
- Handled mails and correspondences
- Managed office records.
Secretary (Internship)
Hesse & Larsey Legal Practitioners
09.1998 - 12.1998
- Managed office correspondence
- Prepared legal documents
- Delivered excellent customer service for customers and the general public
- Managed outgoing and incoming mails
- Performed reception duties.
Education
Level one and two -
Institute of Human Resource Management Practitioners, Ghana (IHRMP)
07.2017
Bachelor of Business Administration (Marketing) -
Methodist University College, Ghana
07.2013
IATA Ticketing & Reservation -
Career Development Institute, Ghana
03.2004
HND Bilingual Secretaryship and Management Studies -
Accra Polytechnic Institute, Ghana
07.1999
Senior Secondary School Certificate Examination -
Mfantsiman Girls Secondary School
12.1994
Basic Education Certificate Examination -
Osu Home School
07.1991
Skills
- Computer literate (Microsoft Office, Zoho Forms, Zoho People, Asana)
- Resourceful
- Good sense of urgency
- Ability to meet deadlines
- Very good interpersonal skills
- Great communicator
- Pro-active
Languages
English
French (basis)
Ewe
Ga
Twi (Native)
References
- Mr. Emmanuel Pobee, Managing Director, Radiance Petroleum Limited, Gbawe, 0204697152
- Joseph Addae, Deputy Managing Director, Radiance Petroleum Limited, Gbawe, 0501337711
Hobbies and Interests
- Reading
- Travelling
Timeline
Human Resource Manager
Radiance Petroleum Ltd
01.2015 - 07.2022
Business Development Manager
Lesita Company Ltd
07.2014 - 01.2015
Front Desk Executive
Shell Ghana Ltd
01.2009 - 06.2012
Customer Service Coordinator
Shell Ghana Ltd
10.2008 - 01.2009
Administrative Assistant
Shell Ghana Ltd
06.2008 - 10.2008
Administrative Secretary
Business & Financial Times
01.2001 - 11.2003
Administrative Secretary
Ghana Civil Aviation Authority
09.1999 - 08.2000
Secretary (Internship)
Hesse & Larsey Legal Practitioners
09.1998 - 12.1998
Level one and two -
Institute of Human Resource Management Practitioners, Ghana (IHRMP)
Bachelor of Business Administration (Marketing) -
Methodist University College, Ghana
IATA Ticketing & Reservation -
Career Development Institute, Ghana
HND Bilingual Secretaryship and Management Studies -
Accra Polytechnic Institute, Ghana
Senior Secondary School Certificate Examination -
Mfantsiman Girls Secondary School
Basic Education Certificate Examination -
Osu Home School
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