ELI AMPIM
Banker
Accra,Ghana
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Team Lead, Retail Banking
FBNBank Ghana
05.2022 - Current
- Comply with regulatory requirements of Bank Secrecy Act, Anti Money Laundering Act and Borrowers and Lenders Act.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Closely monitor performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Recommend loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Successfully closed average of GHS 2 million loans per month.
- Maintain strict confidentiality of bank records and client information.
- Conduct thorough risk assessment of clients, request and capacity to honor obligations and ensured PAR less than 4%.
- Supervise 24 retail relationship officers and motivated to maintain customer service and performance standards.
Relationship Manager
FBNBank Ghana
04.2021 - 05.2022
- Loan appraisal of Commercial and SME customers.
- Relationship management to ensure business continuity.
- Continually boosted branch production and revenue by 70% by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Growth in branch's retail assets and liabilities by 80% and was promoted to Team Lead, Retail Loans.
- Presented new and additional products and services to existing customers.
- E-channels brand champion.
Life Insurance Advisor
Prudential Life Insurance
02.2020 - 03.2021
- Recommend risk management strategies that fits client's risk profiles
- Maintained high standards of customer service by building relationships with clients and achieved more than 80% sales target monthly
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Respond to clients' insurance-related questions and issues
- Establish collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
- Closed averagely 30 new businesses monthly
Investment Sales Manager
Africa Trust Capital
07.2016 - 05.2020
- Managed team of four investment sales officers and achieved liability portfolio of GHS 25 million within 12 months
- Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Represented company and promoted products at conferences and trade association meetings.
- Established corporate relationships and partnerships to access funds.
- Performed research to uncover potential target areas, markets and industries.
- Negotiated, prepared and signed contracts with clients.
Credit Relationship Manager
Capital Bank
06.2014 - 03.2016
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Ensures all credit data and supporting documents are evaluated and adheres to bank's policies and procedures.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored accounts for signs of fraud and non-payment issues.
- Used coordination and planning skills to achieve results according to schedule.
Branch Sales Manager
Vodafone Ghana
10.2011 - 05.2014
- Managed twelve(12) Direct Sales Agents(DSA's) with constant monitoring of their routes to ensure street-selling is effective
- Managed branch sales, customer service, finances, and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Execute sales and distribution plan to achieve evenly distribution and availability of recharge cards and other products
- Branding of point of sales thus focus on street-selling to enhance visibility of products in trade
- Reduce cost in acquiring new customers relying on customer referrals
- Achieved 90% monthly sales target averagely of GH 350, 000 and Key Performance Index
- Monitor wide territorial area covering over 120Km
Customer Care Executive
Vodafone Retail Shop
02.2011 - 09.2011
- Providing after sales services and advice to walk-in customers averagely 50 customers daily, self advertising and promoting of sales
- Resolved concerns with products or services to help with retention and drive sales by more than 60%
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolve customer's queries without further escalation
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Communicated with accounting department to resolve credit and billing issues.
- Created reporting tools to streamline service delivery and monitor accountability of team members.
- Compiled monthly sales reports and discussed results with administrators.
Internal Audit Officer
Ghana Statistical Service
09.2009 - 12.2010
- Checking goods received in stores with goods issued when and where is done to reduce theft rate by 90%.
- Drafted findings and recommendations into detailed reports.
- Checking tax to be paid and writing query where is not done properly
- Performed analysis and research to compile data to submit to auditor for special projects.
- Checking of bank reconciliation statement
- Provided administrative and management assistance to auditor and directed activities in office.
- Detected internal control deficiencies and suggested corrective measures.
- Performed standardized tests to check processes and adequacy of internal control structure.
Internal Audit Intern
Volta Regional Hospital
06.2007 - 09.2007
- Assisted in office administration and client communication to help manage auditors' workload with 90% success.
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
- Proofread audit and tax reports and year-end financial statements to verify accuracy.
- Used Excel to create and manage budgets, balance sheets and other related financial statements.
- Prepared, analyzed and verified annual reports and financial statements to assess financial condition and facilitate financial planning.
Education
Master of Science - Industrial Finance & Investment, Treasury and Finance Management
Kwame Nkrumah University of Science & Technology
Kumasi, Ghana05.2022
Bachelor of Science - Accounting & Finance
Presbyterian University
Abetifi, Ghana05.2014
Higher National Diploma - Accountancy
Ho Technical University
Ho05.2010
Senior High School Certificate - Accounting
Mawuli School
Ho05.2004
Skills
- Credit Management
- Sales Oriented
- Customer Relations
- Appraisal Compilation
- Loan Processing Coordination
- Loan File Maintenance
- Credit History Review
- Lender Relationships
- Retail Lending
Additional Information
A proud Rotarian and a member of Rotary Club of Accra-East under Rotary International District 9102
I volunteered my time, resources and service towards the execution of sustainable and impactful projects to help the less privileged in our communities. I have served in various leadership capacities in Rotaract and Rotary for more than a decade.
Timeline
Team Lead, Retail Banking
FBNBank Ghana
05.2022 - Current
Relationship Manager
FBNBank Ghana
04.2021 - 05.2022
Life Insurance Advisor
Prudential Life Insurance
02.2020 - 03.2021
Investment Sales Manager
Africa Trust Capital
07.2016 - 05.2020
Credit Relationship Manager
Capital Bank
06.2014 - 03.2016
Branch Sales Manager
Vodafone Ghana
10.2011 - 05.2014
Customer Care Executive
Vodafone Retail Shop
02.2011 - 09.2011
Internal Audit Officer
Ghana Statistical Service
09.2009 - 12.2010
Internal Audit Intern
Volta Regional Hospital
06.2007 - 09.2007
Master of Science - Industrial Finance & Investment, Treasury and Finance Management
Kwame Nkrumah University of Science & Technology
Bachelor of Science - Accounting & Finance
Presbyterian University
Higher National Diploma - Accountancy
Ho Technical University
Senior High School Certificate - Accounting
Mawuli School
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