Eldad Nii Larte Lartey
Kumasi
Summary
Dynamic banking professional with extensive experience at Zenith Bank Ghana Ltd, excelling in funds transfer and cash management. Proven track record in enhancing customer relationships and compliance, while training teams to achieve operational excellence. Skilled in transaction processing and adept at problem-solving, ensuring seamless service delivery and client satisfaction.
Analytical and adept in financial administration, known for high productivity and efficient task completion. Possess specialized skills in data analysis, regulatory compliance, and financial reporting. Excel in problem-solving, communication, and time management, ensuring seamless operation within finance teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Funds transfer Officer/ Agency Head
Zenith Bank Ghana Ltd
Kumasi
01.2022 - Current
- Processed funds transfers for clients using online banking systems.
- Assisted customers with inquiries regarding transaction statuses and fees.
- Ensured compliance with internal policies and regulatory requirements.
- Provided training to new staff on funds transfer protocols and software.
- Communicated effectively with clients to resolve issues promptly.
- Processed domestic and international payments for customers in a timely manner, according to established policies and procedures.
- Developed strong relationships with clients through excellent customer service skills.
- Served as primary point of contact for client inquiries regarding funds transfers and other banking services.
- Utilized problem-solving skills when resolving complex customer issues quickly and efficiently.
- Collaborated with internal departments such as IT, Compliance, Risk Management, Credit Control, to ensure effective service delivery.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Supervised tellers to verify compliance with both federal and local regulations.
- Ensured compliance with financial policies and regulations.
- Daily ATM management, maintenance and reconciliation.
- Overall management of the Agency with two departments under supervision: Cash and Teller department and Customer service department while personally handling Funds Transfer duties.
Cash Officer/Teller Manager
Zenith bank Ghana Ltd
Kumasi
10.2017 - 01.2022
- Processed cash transactions efficiently for customer accounts and services.
- Managed cash vault operations ensuring compliance with security protocols.
- Verified and reconciled daily cash deposits for accuracy and completeness.
- Maintained cash drawer balance through regular audits and reconciliations.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Monitored cash flow trends to inform management of potential discrepancies.
- Trained new staff on cash handling procedures and best practices.
- Implemented security measures to protect cash assets during transactions.
- Ensured compliance with company policies and regulatory requirements consistently.
- Maintained accurate cash balances and reconciled discrepancies.
- Compiled daily transaction reports for review by management.
- Provided exceptional customer service when assisting customers with their transactions.
- Participated in training sessions on proper cash handling techniques and security protocols.
- Managed daily operations of teller team to ensure efficient service delivery.
- Trained and mentored new tellers on procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance overall banking experience.
- Conducted regular audits of teller transactions to verify accuracy and prevent fraud.
- Collaborated with management to develop strategies for increasing branch efficiency.
- Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
- Coordinated with other departments such as marketing, IT, compliance, operations. to ensure successful implementation of initiatives.
- Reviewed and approved transactions above limits and authority levels of teller staff.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supervised and conducted cash movements and exchanges within the Kumasi Zone as well as withdrawals and deposits at Bank of Ghana(Central Bank).
Teller
Zenith Bank Ghana Ltd
Kumasi
02.2013 - 10.2017
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Assisted clients with account inquiries and provided product information to enhance service.
- Balanced cash drawers daily to ensure accuracy and resolve discrepancies promptly.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new tellers on procedures, customer service standards, and system operations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Explained the features of various banking products available to customers.
- Cross-sold additional bank products when applicable to meet customer needs.
- Trained employees on cash drawer operation.
- Identified customer needs and recommended appropriate financial products for their goals.
Data entry and Diagnosis and statistics
Ahmadiyya Muslim Mission Hospital
Effiduase Asokore
10.2011 - 08.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled diagnosis and recording of symptoms for medical examination.
- Worked in Hospital pharmacy for 3 months.
- Organized statistics of patient medical data on hospital data base.
- Worked with medical personnel in treatment/diagnosis room.
Biochemical lab technician
Center for Scientific and Industrial Research
Kumasi
07.2011 - 09.2011
- Conducted experiments using advanced laboratory equipment and techniques.
- Analyzed chemical samples to ensure quality and compliance with standards.
- Maintained accurate records of laboratory procedures and results.
Education
MBA - Strategic Management And Consulting
Kwame Nkrumah University of Science And Technology
Kumasi 01.2023 - 03.2025
Bachelor of Science - Biochemistry
Kwame Nkrumah University of Science And Technology
Kumasi 03.2007 - 06.2011
Pope John Senior Secondary School And Junior Seminary
KoforiduaSkills
- Administrative and management capabilities
- Supervisory and team building and team management skills as well as execution of team tasks as a team lead
- An efficient team player and works well with or without supervision
- Efficient banking skills honed over the years of experience such as cash management, account management and processing of transactions, account vetting and opening, fund transfers(both local and international)
- Efficient Customer management skills
- Efficient Customer Account and relationship management
- Prolific and able to deliver in areas of production, work flow systems, and Industrial system organization and maintenance
- Sales and product marketing as well as winning and booking of financial deals with clients for the bank
- Experience with general banking operations and operating systems
- Efficient with interpersonal relationships
- Apt to understudy and utilize operating systems in any sector or business
Languages
English
First Language
French
Elementary (A2)
A2
References
References available upon request.
Timeline
MBA - Strategic Management And Consulting
Kwame Nkrumah University of Science And Technology
01.2023 - 03.2025
Funds transfer Officer/ Agency Head
Zenith Bank Ghana Ltd
01.2022 - Current
Cash Officer/Teller Manager
Zenith bank Ghana Ltd
10.2017 - 01.2022
Teller
Zenith Bank Ghana Ltd
02.2013 - 10.2017
Data entry and Diagnosis and statistics
Ahmadiyya Muslim Mission Hospital
10.2011 - 08.2012
Biochemical lab technician
Center for Scientific and Industrial Research
07.2011 - 09.2011
Bachelor of Science - Biochemistry
Kwame Nkrumah University of Science And Technology
03.2007 - 06.2011
Pope John Senior Secondary School And Junior Seminary