ELAINE TWUMASI
TEMA,GHANA
Summary
Highly skilled professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Adept at team building and known for resourcefulness in challenging situations. Committed to leveraging these strengths to contribute effectively to organisational success and drive continuous improvement.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
BRANCH SUPPORT
GCB BANK PLC
ASHAIMAN, GHANA
2024.06 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
PERSONAL BANKER
GCB BANK PLC
TEMA, GHANA
2020.09 - 2024.06
- Resolved complex banking queries with professional demeanour and expertise.
- Applied knowledge of financial products to improve customer understanding.
- Collaborated with team members to meet daily operational requirements smoothly.
- Educated clients on digital banking services to simplify transactions.
- Delivered excellent customer service to foster positive relationships.
- Verified documents for account opening processes, ensuring regulatory compliance met.
CREDIT OFFICER
GCB BANK PLC
TEMA, GHANA
2015.01 - 2020.09
- Identified potential risks, ensuring secure lending practices.
- Enhanced customer satisfaction with prompt problem-solving and excellent communication skills.
- Reviewed and updated credit applications, ensuring accuracy at all times.
- Reduced risk by assessing the creditworthiness of potential clients.
- Maintained accurate documentation for accountability and future reference.
- Resolved issues promptly, avoiding unnecessary delays in loan processing.
- Ensured compliance with legal requirements through meticulous record-keeping.
TELLER
GCB BANK PLC
MADINA, GHANA
2014.05 - 2015.01
- Served a diverse clientele efficiently whilst displaying excellent interpersonal skills.
- Conducted end-of-day reconciliation, facilitated smooth operations.
- Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Coordinated with other team members to manage peak hours effectively.
- Identified opportunities for cross-selling bank products, boosted sales performance.
CHIEF CASHIER
GCB BANK PLC
SPINTEX, GHANA
2009.02 - 2014.05
- Trained new cashiers, improving overall productivity levels.
- Counted money in cash drawers at the beginning of shifts to ensure accurate transactions.
- Managed till floats accurately for financial integrity.
- Coordinated breaks for cashiers, ensuring continuous cover at tills during peak hours.
- Managed end-of-day closing procedures efficiently, ensuring all tasks were completed thoroughly.
- Ensured smooth operations by managing cashier team efficiently.
- Reduced queue times by speeding up transaction processes without compromising on accuracy or customer service quality.
Education
Master of Science - FINANCE
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTATION
ACCRA 2018.04 - 2019.05
Bachelor of Business Administration - BANKING AND FINANCE
CENTRAL UNIVERSITY
Accra 2002.01 - 2006.09
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Resourcefulness
Affiliations
- READING AND LISTENING TO MUSIC
Timeline
BRANCH SUPPORT
GCB BANK PLC
2024.06 - Current
PERSONAL BANKER
GCB BANK PLC
2020.09 - 2024.06
Master of Science - FINANCE
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTATION
2018.04 - 2019.05
CREDIT OFFICER
GCB BANK PLC
2015.01 - 2020.09
TELLER
GCB BANK PLC
2014.05 - 2015.01
CHIEF CASHIER
GCB BANK PLC
2009.02 - 2014.05
Bachelor of Business Administration - BANKING AND FINANCE
CENTRAL UNIVERSITY
2002.01 - 2006.09