El-lom Akosua Fiayiyia
Summary
Dynamic Administrative Assistant with a proven track record at Great Homes Limited, excelling in customer service and professional communication. Successfully streamlined processes as a Regulatory Officer at the Food and Drugs Authority, enhancing operational efficiency. Proficient in Microsoft PowerPoint and adept at analytical research, ensuring compliance and quality in all projects. Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Great Homes Limited
10.2024 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Regulatory Officer,
Food and Drugs Authority
11.2023 - 09.2024
- Contributed significantly to business growth by streamlining processes related to obtaining necessary permits or licenses for expansion activities.
- Organize unannounced market surveys to check the quality of products being sold.
- Issue detention notices to expired products on the market.
- Carry out post-market surveillance activities to ensure safe quality and efficacious
products on the market. - Perform other relevant work-related duties as directed by superiors.
Education
Bachelor of Science - Natural Resources Management
Kwame Nkrumah University of Science And Technology
Kumasi11-2023
West African Senior Secondary School Certificate - General Science
Krobo Girls' Presbyterian Senior High School
Odumase-Krobo06-2019
Skills
- Customer service
- Computer skills
- Professional communication
- Microsoft PowerPoint
- Written and Communication Skills
- Analytical Skills
- Research
- Flexibility
Additional Information
Joni and Friends, Member, 2019 - Present
- Participate in organization activities and outreaches.
- Make monthly contributions to support the foundation's initiatives.
Languages
English
Bilingual or Proficient (C2)
Twi
Upper intermediate (B2)
Ewe
Upper intermediate (B2)
Timeline
Administrative Assistant
Great Homes Limited
10.2024 - 05.2025
Regulatory Officer,
Food and Drugs Authority
11.2023 - 09.2024
Bachelor of Science - Natural Resources Management
Kwame Nkrumah University of Science And Technology
West African Senior Secondary School Certificate - General Science
Krobo Girls' Presbyterian Senior High School
Similar Profiles
Kate FrankensteinKate Frankenstein
Customer Service Representative at Great Ocean Condos and HomesCustomer Service Representative at Great Ocean Condos and Homes
Philex KibiiPhilex Kibii
BHT at Great Valley Residential HomesBHT at Great Valley Residential Homes
Jason LawJason Law
Carpenter at Great Homes Inc.Carpenter at Great Homes Inc.
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm
Atlas AchoyAtlas Achoy
Administrative Assistant at AirBud&BAdministrative Assistant at AirBud&B