Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Generic
EKUA BAISIWAA OPPONG

EKUA BAISIWAA OPPONG

Relationship Manager

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Risk Manager

Letshego Ghana Savings and Loans
08.2020 - Current
  • Review contracts and agreements to identify potential risks and ideal mitigation strategies
  • Develop, deploy and enhance procedures to reduce institution's exposure to fraud
  • Investigate allegations to check validity and recommend actions to minimize risk
  • Devise new systems and specific processes to handle ongoing monitoring needs for potential risks
  • Produce and file reports monthly to inform senior management of current activities and progress with investigations.

Business Relationship Manager

Letshego Ghana Savings and Loans
11.2018 - 07.2020
  • Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than GHS 6,000,000 in new business
  • Worked with finance and operations departments to facilitate communication and deliver personalized solutions to customers
  • Generated new business and referral clients in partnership with financial advisors and branch team
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products

Debt Recovery Supervisor

Afb Ghana Plc
01.2016 - 10.2018
  • Negotiated with stakeholders on behalf of clients to arrange for payment adjustments,interest rate reductions or payment plans
  • Received and submitted customer payments to further reduce account balances
  • Interviewed clients by telephone or in-person to gather financial information
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Supervised team of debt recovery employees, overseeing hiring, training, and professional growth of employees

Debt Recovery Officer

Afb Ghana Plc
06.2014 - 12.2015
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Used skip tracing and other techniques to locate debtors
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
  • Processed debtor payments and updated accounts to reflect new balance

Customer Service Representative/Bank Teller

Access Bank Ghana
10.2012 - 12.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Sold and cross-sold bank products to new and existing customers
  • Reconciled cash drawer and resolved discrepancies
  • Turned in excess cash to maintain drawer security
  • Counted and packaged currency and coins
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Identified sales opportunities and referred customers to branch partners in financialservices.

Education

MBA - Finance

University of Ghana Business School

BA - Political science and sociology

University of Ghana

Business

WASSCE Aburi Girls Senior High School

Skills

  • Sales Reporting
  • Proactive and Focused
  • Customer Service
  • Business Relationship Management
  • Overcoming Objections
  • Problem Anticipation and Resolution
  • New Business Development
  • Account Management
  • Product Recommendations
  • Excellent Communication

Accomplishments

  • Assisted and supervised in setting up the Debt recovery unit which resulted in low rate in delinquency and increasing revenue/loan portfolio quality
  • Started the campaign for deposit mobilization at Letshego Ghana savings and Loans as the business relationship manager
  • Nominee for 2013 best customer service oriented staff at Access bank Ghana


Certification

Specialist Certificate, ERM Enterprise Risk Management Institute, Ghana January 2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Risk Manager

Letshego Ghana Savings and Loans
08.2020 - Current

Business Relationship Manager

Letshego Ghana Savings and Loans
11.2018 - 07.2020

Debt Recovery Supervisor

Afb Ghana Plc
01.2016 - 10.2018

Debt Recovery Officer

Afb Ghana Plc
06.2014 - 12.2015

Customer Service Representative/Bank Teller

Access Bank Ghana
10.2012 - 12.2013

MBA - Finance

University of Ghana Business School

BA - Political science and sociology

University of Ghana

Business

WASSCE Aburi Girls Senior High School

Similar Profiles

CREATE PROFILE
EKUA BAISIWAA OPPONGRelationship Manager