Ekow Mensa Baidoo

A Technology Enthusiast, offering over 5-years working experience, with background in Network operations, IT Support and Customer Service. Confident and knowledgeable of networking technologies such as MPLS,LAN/WAN and WiFi , with experience in networking protocols such as STP, ARP, Ethernet, DHCP, IPSec, GRE, DNS, RADIUS, 802.1x ,GPON and optical network (DWDM) having experience with multi-vendor routers, firewalls, and switches configuration. .I'm also a dedicated customer service professional with extensive experience in the telecommunication industry committed to maintaining professional relationships to increase profitability and drive business results.

• Collaborated on the deployment of optical fibre networking across three major cities in Ghana with a capacity of 200Gb using
  DWDM technologies(ADVA).
• Coordinated the provisioning of 100 Gb backhaul capacity from Accra to Kumasi for a leading mobile network operator (MTN).
• Project managed the provisioning of 10 Gb international IP capacity from Ghana to Togo.
• Supporting 0ver 2,000+ camera sites for the Government of Ghana in metropolitan cities to improve security with , L2VPN configurations over an IP-MPLS network ; Site Integration, discovery and documentation; and other VLAN service configurations.
• Successfully developed a mobile money locator in python to help mobile money users locate the closest vendor in their neighborhood as my final year University Project work.
• Integrated an SMTP-lib module into a python script which automatically generated an email and sends to clients with an estimate of the cost of their choices made on the hotel reservation website.
• Suggested a convenient way for sim replacement policy to be adjusted to lessen the customer visit to the office premises for MTN Ghana.
• Developed an LLD network Architecture and implemented it for one of the biggest shopping mall in Accra.
• Trained over 15 Companies' staff on Zoho Customer Relationship Management platform for a more organized, Customer and Employee management and Accounts Payable system to transform manual system to computerized format.
• Installed Quickbooks on a local sever for a client limiting access to only the Accounting Department.
• Offered Technical support to clients with; Sever management, Active directories, Microsoft 365 account Management, DNS, and Domain transfer Management.

• Google Project Management Certificate
• Certified in Cybersecurity
• Nokia Network Routing Specialist 1- Nokia (Expires 2025)
• Google IT Support Professional Certificate - Google (No Expiry)
• AWS Certified Cloud Practitioner - AWS (Expires 2024)
• CompTIA Security+ ce. - CompTIA (Expire 2024)
• Cisco Certified Network Associate. - CISCO (Expires 2023)
• Driver’s License Certificate - DVLA Ghana (Expires 2026)

• ISC2
• ISACA
• Institute of Information Technology Professionals Ghana