Efia Nyamekye Ampaabeng
Cape Coast
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
College of Distance Education
Cape Coast
10.2024 - 10.2025
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding the services offered by the College.
- Handled incoming calls and directed callers to the appropriate department.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to students' issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Developed and maintained filing systems for confidential documents and records.
Student Facilitator
Breman Asikuma Secondary School
Breman Asikuma, Central Region
01.2024 - 01.2024
- Facilitated group discussions on academic topics, providing guidance and support as needed.
- Assisted faculty members in preparing materials for presentations or lectures.
- Coordinated extracurricular activities that enhanced classroom instruction.
- Maintained an up-to-date record of student attendance and performance.
- Advised students on course selection and registration processes.
- Assisted students in developing and implementing study plans to ensure successful completion of coursework.
- Supported faculty members with administrative tasks related to teaching duties.
- Created resources for students, such as worksheets, activities, and handouts.
- Supported classroom teacher in managing a diverse classroom of students.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Distributed tests and collected homework assignments after completion.
Education
Certificate of Technical Studies - Web Development
Ghana Atomic Energy Commission
Accra, Ghana12-2023
Bachelor of Education - Social Sciences
University of Cape Coast
Cape Coast, GhanaSkills
- Office equipment management
- Data entry accuracy
- Inventory management
- Confidential document handling
- Filing system organization
- Customer service
- Communication skills
- Group facilitation
- Attention to detail
- Filing
- Microsoft Word
- Microsoft Excel
- Mail handling
- Letter Preparation
- Reception oversight
- Meeting planning
- Multi-line telephone system operation
- Data organization
- Emotional intelligence
- Student engagement
- Descision-making
- Time management abilities
- Creative instruction
- Relationship building
- Creative problem solving
- Child development
- Adaptability and flexibility
- Behavioral management
- Classroom management
- Student assessment
Languages
English
Proficient (C2)
C2
Certification
- Web development
- National Service Authority
Accomplishments
- Dining Hall Prefect
- Postal prefect
- Treasure for a chaplaincy board
- PRO Adolescent Health Club
Affiliations
- Football
- Handball
- Reading books
Timeline
Administrative Assistant
College of Distance Education
10.2024 - 10.2025
Student Facilitator
Breman Asikuma Secondary School
01.2024 - 01.2024
Certificate of Technical Studies - Web Development
Ghana Atomic Energy Commission
Bachelor of Education - Social Sciences
University of Cape Coast
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