Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
References
Bar Admission
Accomplishments
Languages
References
Timeline
Generic

NAJILAH ABDUL KADIR NAPARI ESQ

ACCRA

Summary

Detail oriented and a result driven Lawyer with over 10 years of experience client services, legal services, collateral management, risk assessment and financial compliance within the banking and financial service sector. Proven track record of successfully engaging clients in complex financial and legal matters, negotiating favorable outcomes, enhancing operational efficiency and providing strategic legal counsel. Passionate about public service and philanthropic initiatives in Ghana and across Africa.

Overview

10
10
years of professional experience
1
1
Certification

Work History

COLLATERAL ADMINISTRATOR LEGAL DEPARTMENT

CBG LTD
06.2024 - Current
  • Ensured regulatory compliance while overseeing collateral management of a $40 million asset portfolio.
  • Conducted frequent assessments of collateral value to minimize risk exposure and achieved a 70% reduction in shortfalls.
  • Worked alongside credit, risk, and quality management teams to enhance operational efficiency significantly.
  • Elevated team capabilities and operational efficiency.
  • Created processes for monitoring collateral, streamlining reporting workflow.
  • Contributed to regulatory report preparation while maintaining compliance with financial regulations.
  • Achieved higher levels of customer satisfaction by addressing all collateral-related challenges in coordination with colleagues.
  • Verified collateral agreements for team compliance.
  • Ensured compliance with internal controls while managing data input and record maintenance.
  • Enhanced workflow by supporting the execution of margin calls and reconciliations.
  • Facilitated registration processes and overseen vehicle discharging procedures.

PUPILAGE- LEGAL DEPARTMENT

CBG LTD
06.2024 - 12.2024
  • Conducted detailed evaluations of contractual agreements.
  • Facilitated drafting and execution of agreements.
  • Prepared and drafted various security documents.
  • Prepared bank guarantees and securities related to bids and tenders.
  • Executed timely solutions for legal matters impacting branches.
  • Designed efficient process workflows.
  • Authored legal opinions.
  • Compiled and analyzed comprehensive data for legal references.
  • Organized and categorized documents for efficient retrieval.
  • Prepared disclosure documents to ensure compliance.
  • Drafted court order responses.
  • Attended court sessions concerning garnishee proceedings.

CUSTOMER SERVICE OFFICER

CBG LTD
08.2018 - 05.2024
  • Provided exceptional customer service via phone, text message, emails, addressing inquiries and queries promptly
  • Lead team of a number of customer service representatives, ensuring higher levels of customer satisfaction and performance metrics
  • Implements process improvements that reduced average response time by 80% while increasing customer satisfaction scores by 90% over 5 years period
  • Developed training programs for new hires and existing staff to enhance product knowledge and customer service skills, resulting in 80% increase in team performance
  • Collaborate with cross-functional teams to address customer feedback and develop strategies for service enhancement, leading to a 80% increase in customer retention
  • Collaborate with stakeholders to resolve customer queries leading to 86% increase in customer satisfaction and referrals
  • Supervise daily operations of the customer service team, managing scheduling, performance evaluations and issues resolution
  • Analyze customer feedback and service metrics to identify trends and develop action plans to improve overall service delivery
  • Facilitate regular staff meetings to discuss performance goals, share best practices, and foster a collaborative team environment
  • Handled escalated customer inquiries and complaints, providing effective solution that resulted in 90% resolution rates
  • Contributed to digitalizing the use of customer complaints portal resulting in 93% usage by customers

LEGAL INTERN

DANIEL ASIEDU AND ASSOCIATES
08.2023 - 09.2023
  • Reviews of agreements
  • Drafting legal agreements
  • Drafting statements of claim/defense etc
  • Briefing cases
  • Writing legal opinions
  • Writing demand notices
  • Court attendance
  • Holding briefs
  • Research

LEGAL INTERN

LEGAL DEPARTMENT CBG
08.2022 - 09.2022
  • Reviews of legal agreements
  • Participated in client meetings to help draft agreements to suit their needs
  • Drafting legal agreements
  • Conducting search and verification of letters of administration at courts
  • Research
  • Preparing loan agreements

CUSTOMER SERVICE CONSULTANT

SOVEREIGN BANK GHANA LTD
09.2017 - 07.2018
  • Supervise the activities of customer service unit
  • Ensure effective and timely service delivery to customers at the branch and all customer service units
  • Establish good customer relations by maintaining a customer friendly disposition at all times
  • Ensure the proper handling of all customer enquiries and resolve issues
  • Verify transaction initiated by customers
  • Handle probate account enquiries in accordance with customer mandate and relevant law/ ensure that deceased customer's account is frozen once probate enquiry is issued
  • Ensure all closed accounts are recorded in closed account register
  • Ensure safety issuing of debit cards, cheque books
  • Filling and organization

PARALEGAL

INUSAH, INUSAH AND ASSOCIATES
09.2017 - 07.2018
  • Legal research
  • Administrative assistance
  • Filling and Organization
  • Meeting with clients
  • Preparing affidavit, contracts, writs and agreements
  • Coordinate all reports filling for and retrieving of insurance claims
  • Transcribing court proceedings and typing

CUSTOMER SERVICE REP

AGRICULTURAL DEVELOPMENT BANK
09.2014 - 08.2015
  • Preparing sales reports
  • Identifying customer needs and providing appropriate solutions
  • Identifying, prospecting and developing new pipelines for further translation to sales
  • Handling and resolving customer complaints
  • Creating awareness of other products of the bank and taking feedbacks to be fed to other value centers as referrals
  • Assisting customers to write out cheques, deposits and filling out account opening forms
  • Uploading customer's photographs and signatures to their accounts
  • Assisting tellers by receiving bulk cash
  • Updating customer information
  • Issuing atms, cheque books and saving withdrawal books filling and organization

Education

Ghana school of law - Professional Law Course

Ghana School of Law

LLB - Post Graduate Law

Ghana Institute of Management And Public Admin

B.A - Hons. Political Science And Arabic

University of Ghana

ITQP - Computer Software

IPMC
Accra

High School -

Ghana Lebanon Islamic Shs

Associate Degree - Modern Standard Arabic

University of Ain Shams, Cairo Egypt

Skills

  • Corporate law
  • Strategic planning
  • Leadership and governance
  • Collateral management
  • Risk assessment and mitigation
  • Financial management
  • Team building
  • Litigation
  • Capital market strategy
  • Public speaking
  • Philanthropic initiatives
  • Contract negotiation

Affiliations

  • Ghana Bar Association
  • Ghana Bankers Association

Certification

  • Certificate of Enrolment on the Roll of Lawyers of the Republic of Ghana
  • The General Legal Counsel Qualifying Certificate under Section 13(3) of the Legal Prof Act.
  • LLB-Law
  • BA Hons Political Science & Arabic
  • Diploma in Arabic
  • ITQP

References

Available upon request

Bar Admission

Ghana, 2024

Accomplishments

  • Government scholarship award, UG
  • Best business student, GLISS

Languages

English
First Language
Arabic
Intermediate (B1)
B1
Dagbani
Proficient (C2)
C2
Hausa
Upper Intermediate (B2)
B2
Ga
Intermediate (B1)
B1
Twi
Intermediate (B1)
B1

References

References available upon request.

Timeline

COLLATERAL ADMINISTRATOR LEGAL DEPARTMENT

CBG LTD
06.2024 - Current

PUPILAGE- LEGAL DEPARTMENT

CBG LTD
06.2024 - 12.2024

LEGAL INTERN

DANIEL ASIEDU AND ASSOCIATES
08.2023 - 09.2023

LEGAL INTERN

LEGAL DEPARTMENT CBG
08.2022 - 09.2022

CUSTOMER SERVICE OFFICER

CBG LTD
08.2018 - 05.2024

CUSTOMER SERVICE CONSULTANT

SOVEREIGN BANK GHANA LTD
09.2017 - 07.2018

PARALEGAL

INUSAH, INUSAH AND ASSOCIATES
09.2017 - 07.2018

CUSTOMER SERVICE REP

AGRICULTURAL DEVELOPMENT BANK
09.2014 - 08.2015

Ghana school of law - Professional Law Course

Ghana School of Law

LLB - Post Graduate Law

Ghana Institute of Management And Public Admin

B.A - Hons. Political Science And Arabic

University of Ghana

ITQP - Computer Software

IPMC

High School -

Ghana Lebanon Islamic Shs

Associate Degree - Modern Standard Arabic

University of Ain Shams, Cairo Egypt

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NAJILAH ABDUL KADIR NAPARI ESQ