Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Edwina Osei Tutu Bonsu

Legal, Compliance And Communication Advisor
Manchester

Summary

I am a reliable communicator with 5 years’ experience in legal roles and managing office operations with a growing background in compliance. Over the years, I have had opportunities to manage teams by creating a flourish environment to promote efficient communication skills and initiatives.

I have supported business leaders and teams with strong organizational and communication skills whilst demonstrating positive attitude and commitment to customer satisfaction and stakeholders to produce high-quality work.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work History

Fees & Awards Assistant

Salford University
12.2023 - Current
  • Constant communication with Home Office Compliance team while reviewing student terms and conditions
  • Providing great effective information, advice, guidance to applicant, student, and recent graduates
  • Mitigated risk by identifying potential challenges within projects and proposing relevant solutions proactively
  • Managing case load regarding ISO, interruption of studies and bursary/scholarship enquiries
  • Presenting new guidelines and procedures to head various facilities of the school
  • Always maintaining confidentiality while updating online and onsite materials.

NCA Patient Safety Lead Band 5

NHS
02.2023 - 11.2023
  • Case management of Structured Judgement Reviews while managing QR projects to develop the standards of patient safety
  • Development of Mortality and Morbidity governance structures
  • Act as liaison contact for the Medical Examiners Officer and Leads
  • Data analysis with Business Intelligence tools and EPR systems
  • Supporting NCA Head of Mortality in development of Standard Operating Procedures.
  • Provided new-employee health and safety orientations and developed materials for presentations
  • Devised and monitored performance metrics to asses and improve safety performance.
  • Investigated incidents, determining root causes and implementing corrective actions

Student Finance Advisor

BPP University
03.2022 - 02.2023
  • To take telephone calls regarding finance queries and guidance
  • Providing great effective information, advice, guidance to applicant, student and recent graduates
  • Supporting and collaborating with other finance and non-finance-based teams
  • Managing case load of student with complex financial situations and support student to reach a timely resolution
  • Always maintaining confidentiality.

Revenue Officer

HRMC
03.2021 - 03.2022
  • To take telephone calls in regard to tax queries and tax credit awards
  • Providing great communication skills – both verbal and written
  • Advising on both self-assessment and PAYE enquiries
  • Explaining mathematical equations and tax queries
  • Maintaining confidentiality at all times.

Game Operator

Lucardo
04.2021 - 02.2022
  • Front desk responsibilities such as welcoming and answering phone calls
  • Providing reminders and updates to the group as they play the games
  • Resetting rooms after completion by following Covid19 guidelines
  • Learning safety protocols and ensuring the guests are acting appropriately.

COVID 19 Response Advisor

NHS
02.2020 - 03.2021
  • To take telephone calls from patients in a professional and courteous manner
  • To prioritise calls to be passed to 999, GPs and Nurses following any non - Covid 19 related calls
  • To take telephone calls from patients and record essential information accurately
  • Advise patients according to government guidelines
  • Maintaining confidentiality at all times.

Language Recruiter

DA Languages
10.2019 - 01.2020
  • Providing clients with suitable clients
  • Screening applicants through phone interviews in both required languages
  • Running language tests to determine fluency, both oral and written
  • Booking translators in for shifts.

Property Paralegal

Countrywide Plc
01.2019 - 05.2019
  • To provide excellent internal personal and communication skills to liaison with clients, estate agents and lawyers
  • To provide general administrative and secretarial support
  • Handling purchase files and transfers of title
  • Ordering searches on purchase reviewing and interpreting results.

Inbound Retention Advisor

Vodafone Group Plc
09.2018 - 01.2019
  • To deliver commercially responsible decisions in every interaction to ensure that both Vodafone and the customer needs are met
  • The ability to demonstrate difference between Vodafone and competitors through solution selling and driving revenue
  • Effectively building customer relationship by managing and retaining their business with Vodafone.

Printing Administrator

Nottingham Trent University
01.2018 - 06.2018
  • Processing and printing seminar and lecture outlines
  • Printing and binding of university dissertation and PHD thesis
  • Handling of Adobe Photoshop CC and Mac OS X operating system.

Student Ambassador

Nottingham Trent University
09.2016 - 06.2018
  • Provide support in relation to follow up activities such as processing data from registration lists and feedback surveys
  • To ensure the safety of groups of visitors whilst on and off campus
  • Working effectively with administrative staff to prepare any material required for events
  • Providing excellent oral and written communication skills.

Hospitality Assistant

Berkeley Scott Agency
06.2015 - 01.2018
  • Casual Breakfast Assistant at hotels and corporate events
  • Providing quality customers service for customers at large dinners, conferences and events
  • Understanding all health and safety requirements, including food hygiene regulations
  • Ensuring that we deal with customer concern quickly and sympathetically.

Box Office Assistant

Ink Night Club Nottingham
01.2017 - 10.2017
  • Provide a quality front line service to customers
  • Selling tickets both manual and computerised systems
  • Liaison with the security team both in and outside of the night club
  • Verifying identification and accepting payments from customers
  • Balancing cash receipts to record sales.

Box Office Assistant/Table Host

Viva Night Club Manchester
01.2016 - 10.2016
  • Provide a quality front line service to customers
  • Selling tickets both manual and computerised systems
  • Liaison with the security team both in and outside of the night club
  • Verifying identification and accepting payments from customers
  • Balancing cash receipts to record sales.

Hospitality Assistant

Michael Wisher
09.2014 - 02.2015
  • Providing quality customers service for customers at large dinners, conferences and events
  • Understanding all health and safety requirements, including food hygiene regulations
  • Ensuring that we deal with customer concern quickly and sympathetically.

Education

Level 3 Access to HE Midwifery Diploma -

01.2024 -

LLM Corporate GovernanceCG - undefined

University of Law
01.2021 - undefined

LLB Law with Business (Hons) - undefined

Nottingham Trent University
01.2014 - 04.2018

Business Extend Diploma Level 3 - undefined

Ashton Sixth Form College
01.2011 - 04.2013

Wright Robinson College - undefined

01.2007 - 04.2011

Skills

  • High level of communication skills and stakeholder management
  • undefined

    Accomplishments

    • Created an effective system to ensure high risk international students manged their financial accounts with the university to avoid process of withdrawal.
    • Collaborated with a team of 5 clinicals in the development of QR project for the NCA.
    • Supervised a team of 5 staff members to ensure that new guidelines and procedures were presented to various head of facilities.
    • Managed the national social media platforms for a non profit organizations known as CAC International UK, Gospel Light City Church and Optimise Youth.

    Timeline

    Level 3 Access to HE Midwifery Diploma -

    01.2024 -

    Fees & Awards Assistant

    Salford University
    12.2023 - Current

    NCA Patient Safety Lead Band 5

    NHS
    02.2023 - 11.2023

    Student Finance Advisor

    BPP University
    03.2022 - 02.2023

    Game Operator

    Lucardo
    04.2021 - 02.2022

    Revenue Officer

    HRMC
    03.2021 - 03.2022

    LLM Corporate GovernanceCG - undefined

    University of Law
    01.2021 - undefined

    COVID 19 Response Advisor

    NHS
    02.2020 - 03.2021

    Language Recruiter

    DA Languages
    10.2019 - 01.2020

    Property Paralegal

    Countrywide Plc
    01.2019 - 05.2019

    Inbound Retention Advisor

    Vodafone Group Plc
    09.2018 - 01.2019

    Printing Administrator

    Nottingham Trent University
    01.2018 - 06.2018

    Box Office Assistant

    Ink Night Club Nottingham
    01.2017 - 10.2017

    Student Ambassador

    Nottingham Trent University
    09.2016 - 06.2018

    Box Office Assistant/Table Host

    Viva Night Club Manchester
    01.2016 - 10.2016

    Hospitality Assistant

    Berkeley Scott Agency
    06.2015 - 01.2018

    Hospitality Assistant

    Michael Wisher
    09.2014 - 02.2015

    LLB Law with Business (Hons) - undefined

    Nottingham Trent University
    01.2014 - 04.2018

    Business Extend Diploma Level 3 - undefined

    Ashton Sixth Form College
    01.2011 - 04.2013

    Wright Robinson College - undefined

    01.2007 - 04.2011
    Edwina Osei Tutu BonsuLegal, Compliance And Communication Advisor