Edwin Pokoo-Aikins
ACCRA
Summary
Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 5 years of related experience and take on a challenging, growth-oriented position.
Overview
8
8
years of professional experience
3
3
Certificate
Work History
Professional Services Manager
Yazi
Accra
10.2021 - Current
- Oversee product and project implementation services.
- Audited Over 30 existing networks and infrastructure to determine areas in need of improvement.
- Collaborated with sales and marketing teams to promote professional services which led to increase in sales by 7%.
- Supervised professional service team in respect to milestones, activities and goals.
Sales Engineer
Itinere Cloud
ACCRA
05.2018 - 11.2021
- Managed technical integration, systems engineering program management, customer support and program management.
- Liaised with assigned accounts to foster relationship development increasing referrals by 4%.
- Designed and delivered product training for over 70 clients.
- Delivered technical sales presentations to over 50 prospects and presented benefits and value of products.
- Oversaw detailed program rollout from initiation to production and sustainment.
IT Senior Officer
BitPresence
ACCRA
09.2015 - 05.2018
- Guided organizational technology strategy and roadmaps.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Assisted in development of long-term strategies to grow department and resources.
- Coordinated IT operations activities to deliver smooth flow of daily business needs which led to higher productivity.
- Oversaw IT department operations and training.
Education
Master of Science - Computer Application
Amity University Online
India02.2023
Bachelor of Science - Computer Science
University of Cape Coast
Cape Coast Ghana07.2014
Skills
- Customer Needs Assessments
- Project Management
- Web Applications
- Google Workspace
- Technical Documentation and Reporting
- Virtual and Cloud Technologies
- System Architecture Design
- Network Operations
Accomplishments
- Collaborated with team of 5 in the development of Yazi Learner Application.
- Team Lead to train over 50 schools in Google Workspace for Education
- Successfully deployed Database Management System to over 50 schools
- Upscale the Network infrastructure of over 40 schools and businesses
Certification
- Certified Google Professional Cloud Architect - Mar 2023 - Mar 2025
- Certified Professional Google Workspace Administrator - May 2023 - May 2025
- Certified Associate Cloud Engineer, Google - Nov 2022 - Nov 2025
Timeline
Professional Services Manager
Yazi
10.2021 - Current
Sales Engineer
Itinere Cloud
05.2018 - 11.2021
IT Senior Officer
BitPresence
09.2015 - 05.2018
Master of Science - Computer Application
Amity University Online
Bachelor of Science - Computer Science
University of Cape Coast
Similar Profiles
ROSEMOND BENSONROSEMOND BENSON
Data Analyst Intern at YaziData Analyst Intern at Yazi
Divesh TanwarDivesh Tanwar
Project Intern at Yazi FoundationProject Intern at Yazi Foundation
Felicia AwuahFelicia Awuah
Lead Software Developer at Yazi Inc.Lead Software Developer at Yazi Inc.