Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

EDWIN MENSAH

Accra

Summary

Reputable customer service professional with strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

SERALLIO BAR AND RESTAURANT
Accra
06.2019 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.

Customer Service Representative

Vodafone Ghana
Accra
06.2014 - 04.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Science - Management of Information Systems

Zenith University College
Accra, Greater Accra Region
09-2013

Skills

  • Quick learner
  • Great Customer Service
  • Computer proficient
  • Microsoft Office
  • Time Management
  • Verbal and Written Communication
  • Call Monitoring
  • Complaint resolution
  • Call Center Operations
  • CRM Software
  • Customer Relationship Management
  • Effective Communication
  • Emotional Intelligence
  • Decision Making
  • MS Office expert
  • Customer Relationship Management Software (CRM)
  • Decision-Making
  • ZenDesk

Languages

English
First Language

References

References available upon request.

Timeline

Customer Service Manager

SERALLIO BAR AND RESTAURANT
06.2019 - Current

Customer Service Representative

Vodafone Ghana
06.2014 - 04.2019

Bachelor of Science - Management of Information Systems

Zenith University College

Similar Profiles

CREATE PROFILE
EDWIN MENSAH