Summary
Overview
Work History
Education
Skills
Websites
Digital Skills
Positions Held
Professional Development Training
References
Software
Timeline
OperationsManager

Edwin Arthur

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

OFFICER, REMITTANCE OPERATIONS

CONSOLIDATED BANK GHANA LIMITED
1 2023 - Current
  • Monitored live transactions from MTOs and processed failed ones to avoid delays
  • Updated API timeously to clear it off pending transactions
  • Processed bank deposit transactions from MTOs through ACH
  • Reimbursed various MTOs and reconciled accounts at end of day
  • Ensured all branches had no outstanding balances at end of day
  • Assisted 114 branches by providing remote support and responding to queries.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.

TELLER

CONSOLIDATED BANK GHANA LIMITED
01.2018 - 01.2023
  • Paid out cheques in both foreign and local currencies
  • Received deposits in both cash and cheques and processed auxiliary transactions
  • Reconciled General Ledgers at end of day
  • Balanced and replenished ATM daily
  • Supervised and trained new tellers on the job
  • Assisted with training of new tellers on policies and procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with banking needs and inquiries.

TELLER

UNIBANK GHANA LIMITED
01.2014 - 01.2018
  • Paid out cheques in both foreign and local currencies
  • Received deposits in both cash and cheques and processed auxiliary transactions
  • Reconciled General Ledgers at end of day
  • Balanced and replenished ATM daily.

Education

BSC. GEOGRAPHY AND REGIONAL PLANNING -

University of Cape Coast
Cape Coast, Ghana
01.2009 - 05.2013

Skills

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Digital Skills

  • Information and data literacy, ADVANCED, Level 6 / 6
  • Communication and collaboration, ADVANCED, Level 5 / 6
  • Digital content creation, ADVANCED, Level 5 / 6
  • Safety, ADVANCED, Level 5 / 6
  • Problem solving, ADVANCED, Level 6 / 6

Positions Held

  • Ag. Head Teller, Consolidated Bank Ghana Ltd., August 2018, April 2023
  • President, Association International School 2005 Alumni, 2019, present
  • Planning Committee Member, Association International School Alumni, January 2023, present
  • Pastor and Music Director, Kinship Chapel International, 2022, present

Professional Development Training

  • AML/CFT training
  • Information Security
  • Consumer Recourse and Complaint Handling

References

  • Samuel Osarfo Adjei, Branch Manager, Worked with him for close to 5 years. He was my sales manager, and got promoted to become branch manager, samuel.oadjei@cbg.com.gh, (+233) 244856978
  • Godson Yankson, Branch Operations Manager, He is a very wonderful manager to work with. He was my supervisor for about 5 years till I was transferred to work in a different department., godson.yankson@cbg.com.gh, (+233) 556332332

Software

Banking

Data Analytics

Python Programming

Microsoft Office

Google Workplace

Timeline

TELLER

CONSOLIDATED BANK GHANA LIMITED
01.2018 - 01.2023

TELLER

UNIBANK GHANA LIMITED
01.2014 - 01.2018

BSC. GEOGRAPHY AND REGIONAL PLANNING -

University of Cape Coast
01.2009 - 05.2013

OFFICER, REMITTANCE OPERATIONS

CONSOLIDATED BANK GHANA LIMITED
1 2023 - Current

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