Banking
Edwin Arthur
Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
OFFICER, REMITTANCE OPERATIONS
CONSOLIDATED BANK GHANA LIMITED
1 2023 - Current
- Monitored live transactions from MTOs and processed failed ones to avoid delays
- Updated API timeously to clear it off pending transactions
- Processed bank deposit transactions from MTOs through ACH
- Reimbursed various MTOs and reconciled accounts at end of day
- Ensured all branches had no outstanding balances at end of day
- Assisted 114 branches by providing remote support and responding to queries.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
TELLER
CONSOLIDATED BANK GHANA LIMITED
01.2018 - 01.2023
- Paid out cheques in both foreign and local currencies
- Received deposits in both cash and cheques and processed auxiliary transactions
- Reconciled General Ledgers at end of day
- Balanced and replenished ATM daily
- Supervised and trained new tellers on the job
- Assisted with training of new tellers on policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with banking needs and inquiries.
TELLER
UNIBANK GHANA LIMITED
01.2014 - 01.2018
- Paid out cheques in both foreign and local currencies
- Received deposits in both cash and cheques and processed auxiliary transactions
- Reconciled General Ledgers at end of day
- Balanced and replenished ATM daily.
Education
BSC. GEOGRAPHY AND REGIONAL PLANNING -
University of Cape Coast
Cape Coast, Ghana 01.2009 - 05.2013
Skills
Computer Skills
Research
Time Management
Investigation Management
Analytical Thinking
Adaptability and Flexibility
Teamwork and Collaboration
Multitasking
Digital Skills
- Information and data literacy, ADVANCED, Level 6 / 6
- Communication and collaboration, ADVANCED, Level 5 / 6
- Digital content creation, ADVANCED, Level 5 / 6
- Safety, ADVANCED, Level 5 / 6
- Problem solving, ADVANCED, Level 6 / 6
Positions Held
- Ag. Head Teller, Consolidated Bank Ghana Ltd., August 2018, April 2023
- President, Association International School 2005 Alumni, 2019, present
- Planning Committee Member, Association International School Alumni, January 2023, present
- Pastor and Music Director, Kinship Chapel International, 2022, present
Professional Development Training
- AML/CFT training
- Information Security
- Consumer Recourse and Complaint Handling
References
- Samuel Osarfo Adjei, Branch Manager, Worked with him for close to 5 years. He was my sales manager, and got promoted to become branch manager, samuel.oadjei@cbg.com.gh, (+233) 244856978
- Godson Yankson, Branch Operations Manager, He is a very wonderful manager to work with. He was my supervisor for about 5 years till I was transferred to work in a different department., godson.yankson@cbg.com.gh, (+233) 556332332
Software
Data Analytics
Python Programming
Microsoft Office
Google Workplace
Timeline
TELLER
CONSOLIDATED BANK GHANA LIMITED
01.2018 - 01.2023
TELLER
UNIBANK GHANA LIMITED
01.2014 - 01.2018
BSC. GEOGRAPHY AND REGIONAL PLANNING -
University of Cape Coast
01.2009 - 05.2013
OFFICER, REMITTANCE OPERATIONS
CONSOLIDATED BANK GHANA LIMITED
1 2023 - Current