Edward Fiifi Eshun
Accra
Summary
Results-driven Network and Technical support with over 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support and Network Engineer
E and E Technology Service Ltd
05.2020 - Current
- Draws architecture of network, access control and Surveillance for installations
- Installs Windows Server (Remote server, active directory, DHC etc)
- Expertise in networking technologies like LAN, MAN, WAN and peripheral devices
- Installs routers, switches, hubs and other technical stuff used in establishing networks
- Competent with software technologies and virus protection software systems
- Azure and AWS fundamentals
- Installs Access Controls and Biometric Attendance System
- Provides network support services for devices such as hubs, bridges, routers and other hardware
- Initiates and manages network test facilities to verify network hardness and resilience
- Provides complete end-to-end engineering and installation of route-based IP network solutions
- Installed more than 300 pieces of IP cameras for several clients
- Recommended options for disaster recovery and remote access security
- Liaises with stakeholders to keep project goals and deadlines on target
- Monitors network capacity and performance to diagnose and resolve complex network problems
- Established robust infrastructure and data capacity for new applications
- Provided detailed network diagrams and procedural guidelines
- Liaised with stakeholders to keep project goals and deadlines on target
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked and coordinated problem resolution and escalation processes
- Collaborated with vendors to identify best options for optimizing network performance
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
- Performed virtual machine provisioning and VM priority setup
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Assisted with implementation and support of network monitoring tools
- Applied tier-isolation best practices to support multi-tier architectures
- Configured and troubleshot VoIP and multi-media distributed systems and platforms
- Created VPN infrastructure and allowed for secure remote connections
- Organized frameworks to transfer secure data from internal to external and public networks
- Integrated data, voice and video networks for use in multi-site installations
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Sunsystem Specialist
World Vision International
10.2019 - Current
- Manage and provide business and technical support to Africa SunSystems project implementation
- Ensures to troubleshoot reported issues/errors, provide appropriate workaround
- Thoroughly guide users on proper handling and implementation of provided workaround
- Support through telephone, chat, email and/or remote session
- Collaborate with SunSystems Team Manager on SunSystems global initiatives
- Responsible in the development of standard financial templates and reports
- It includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment
- This is to ensure maximum utilization of tools where business processes are expedited and provide accurate and complete data
- Migrating data in cloud and supporting after go-live
- Providing technical and Advanced PMQA support to users
- Setting up Sunsystem on client machines to support business operation through remote desktop
- Providing administrative support (creating business units, desktop and web-based interface in Sunsystem
- Responding and managing tickets via SMAX and Service Now
Managing Director
E and E Technology Service Ltd
01.2015 - Current
- Manages overall operations of the company, writing proposals for contracts, advisory support to companies and individuals
- Develops and approves strategies to meet client, consumer, and employee needs
- Communicates with people inside and outside the company to discover what policies, products, and marketing strategies will help it move forward
- Makes important decisions that affect the company's direction and its employees
- Key Responsibilities:
- Takes lead across all aspects of the company by reviewing how departments work together to reach company goals and by coming up with fresh ideas that will set the company apart from competitors
- Determines the direction of business by working with leading team members to create and implement strategies and goals
- Builds a positive and productive culture in the workplace by listening to employee opinions, making adjustments, and identifying the team's accomplishments
- Communicates a vision for the company and take steps to make it a reality
- Keeps up with current trends in the industry and modern business practices by reading periodicals and consulting with peers
- Performs other decisions as necessary, such as reviewing reports, making presentations to stakeholders, and examining how the company can cut expenses and increase revenue
- Assures organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders
- Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Site Coordinator
New York University Center, Accra
12.2014 - 09.2018
- Tested apps and used them to collect data for GIS mapping project
- Tested app stability, usability and report bugs to software engineers
- Discussed with software engineers on GIU (graphic user interface)
- Trained over 300 users and report back their comments and recommendation to software developers
- Deployed app for data collection on transport structure
- Repaired staff computers
- Set- up computer networks (configuring new network devices, routers etc.)
- Installed and configuring printers and other computer gadgets
- Managed and created events for center director using Google calendar
- Configured and deployed drones for aerial mapping and photography
- Attended community meetings and events on behalf of Center for Technology and Economic Development's director
- Performed Community Collaborations, Outreach, and Networking
- Develops and maintains positive and effective relationships with Kumawuman Traditional Council, government officials, community leaders, educators, community partners, foundations, and other individuals involved in youth development
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Identified community resources and networked with local officials to coordinate.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
Education
Certificate of completion - Cyber Security
SIIMT University College
10.2022
Verified Certificate - AWS Cloud Practitioner
EDX
09.2022
Certificate of Completion - Project Management Simplified
LinkedIn Learning
04.2022
Certificate of Completion - Windows 10: Manage Remote Access
LinkedIn Learning
02.2022
No Degree - ITIL4 Foundation
World Vision
02.2022
Certificate of Completion - Information Security And Data Protection Awareness
World Vision
07.2020
BSC - Information Technology
Ghana Communication Technology University
01.2020
Diploma - Hardware and Networking
Kings Technology College
01.2013
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Microsoft Word
- Microsoft Office
- Google Drive
- G-Suite
- WAN
- Network Configuration
- LAN
- Network Security
- Cloud Services
- Microsoft Windows
- ITIL
- Customer service-oriented
- Efficient multi-tasker
Certification
- PMP, 12/01/23
- Azure Administrator, 12/01/23
- CCNA, 11/01/23
- Certified ITIL Foundation 4
Accomplishments
- Collaborated with team of 5 in completing multiple installation for access controls
- Single handled installation and deployment of school management software on the cloud
Technical Profile
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Microsoft Word
- Microsoft Office
- Google Drive
- G-Suite
- WAN
- Network Configuration
- LAN
- Network Security
- Cloud Services
- Microsoft Windows
- ITIL
Timeline
Technical Support and Network Engineer
E and E Technology Service Ltd
05.2020 - Current
Sunsystem Specialist
World Vision International
10.2019 - Current
Managing Director
E and E Technology Service Ltd
01.2015 - Current
Site Coordinator
New York University Center, Accra
12.2014 - 09.2018
Certificate of completion - Cyber Security
SIIMT University College
Verified Certificate - AWS Cloud Practitioner
EDX
Certificate of Completion - Project Management Simplified
LinkedIn Learning
Certificate of Completion - Windows 10: Manage Remote Access
LinkedIn Learning
No Degree - ITIL4 Foundation
World Vision
Certificate of Completion - Information Security And Data Protection Awareness
World Vision
BSC - Information Technology
Ghana Communication Technology University
Diploma - Hardware and Networking
Kings Technology College
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