EDWARD OKLAH-MENSAH
ACCRA
Summary
PROFESSIONAL SUMMARY
To work with a reputable organization and contribute my quota to the maximum in raising the organization’s standards as well as acquire more experience for the future. . I possess good public relations traits and positive ideas in solving problems, the ability to work with a team, exclusive personality, goal-oriented and ability to work under pressure.
PERSONAL AND ACQUIRED SKILLS.
I possess good customer relations traits and like to engage in positive work activities that involve starting up and carrying out projects, especially in business., have good interpersonal skills, and the ability to learn and adapt to new situations.
INTEREST.
I have a great interest in sales, marketing, and developing and nurturing creative ideas for a campaign.
Overview
7
7
years of professional experience
Work History
Area Sales Manager
Vestige/GTG Pharmaceuticals
East Legon Bissau Avenue Street, Accra, Ghana
09.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Delivered engaging presentations at industry events, effectively promoting company products and services to potential clients.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Prepared sales presentations for clients showing success and credibility of products.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Business Manager
MCPHILIX FOODS
ACCRA
10.2022 - 02.2023
- Created, managed, and executed promotion campaigns to promote sales and motivate customers.
- Oversaw office operations for the organization by processing vital documentation, obtaining insurance verification, and authorization for services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Promoted, positive customer experience through day-to-day supervision and management of kitchen and sales staff.
- Oversaw and improved the online sales platform system through proactive coordination and daily operations
- Trained both old and new employees on proper protocols and customer service standards.
- She is assisting with both FDA and GSA certification.
- Ensuring that production procedures and processing meet both the company's standard and food safety system requirements.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Event Coordinator( Side Roles)
BF Suma Ghana
Ghana
- Creating event (awards ceremonies, charity events, leaders conferences, end-of-year programs, etc.) proposals that fit our distributor requirements and presenting proposals by the deadline
- Hosting programs (MC)
- Planning event aspects, such as venue, seating, dining, and guest list
- Delegating event planning tasks to other staff members where necessary.
Marketing Manager
BF Suma Ghana
Ghana
11.2020 - 09.2022
- Developing sales strategies that match our distributor requirements.
- Develop and oversees marketing campaigns to promote products and services.
- Assisting new distributors in structuring and building their teams and business
- Managing and coaching best-performing distributors in winning our Think Big awards
- Traveling and assessing sales performance and organizing marketing team-building seminars in all our shops in the country.
- Serving as a media liaison for our distributors who want to work with the media.
- Working with marketing specialists in other countries on ideas and strategies to improve sales and other programs in our country.
- Preparing data analysis on the sales performance of our products.
- (Other Side roles)
- Digital & Content marketing skills; over the past year I’ve improved my social media marketing skills and the handling of our social media pages.
Trainer
BF Suma Ghana
Ghana
05.2020 - 08.2020
- (Temporary Period)
- Conduct seminars, workshops, and individual training sessions for our distributors.
- Prepare educational material such as compensation plan, product knowledge videos, etc
- Support and mentor new distributors.
- Liaise with managers to determine training needs and schedule training sessions.
- Design effective training programs and outdoor seminars.
Sales Clerk
BF Suma
Ghana
01.2019 - 04.2020
- Greet customers and inquire about their needs
- Take inventory, stock, and restock merchandise
- Advise customers and assist when needed to locate or replace products
- Operate POS system and assist customers with purchases
- Registering new members into our database.
Office Assistant
BF Suma Ghana
Ghana
03.2018 - 01.2019
- (Probation period)
- Sales administrative assistant.
- Handling of files and emails.
- Assist with critical office operations.
- Check orders for accuracy, and create shipping labels.
- Travel arrangements and flight booking.
Sales Personnel
Afri Pride Hair Shop and Salon
ACCRA
03.2017 - 03.2018
- Greeting and serving customers as they enter the store
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty
- Conducting customer transactions
- Replenishing the supply of stock on the shelves.
RECEPTIONIST
ROYAL SERENE VIEW HOTEL
11.2016 - 03.2017
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace.
Education
WASSCE -
Sogakope Senior High School
2016
B.E.C.E -
College Practice Basic School
2013
Skills
- Brand-Building Strategies
- Campaign Management
- Vendor Relations
- Customer Relationship Management
- Project Management
- Corporate Communications
- Microsoft Office
- Public and Media Relations
- Operations Oversight
- Corporate Events Planning
- Business Administration
- Staff Management
Date of Birth
10/10/1996
Languages
English
Timeline
Area Sales Manager
Vestige/GTG Pharmaceuticals
09.2023 - Current
Business Manager
MCPHILIX FOODS
10.2022 - 02.2023
Marketing Manager
BF Suma Ghana
11.2020 - 09.2022
Trainer
BF Suma Ghana
05.2020 - 08.2020
Sales Clerk
BF Suma
01.2019 - 04.2020
Office Assistant
BF Suma Ghana
03.2018 - 01.2019
Sales Personnel
Afri Pride Hair Shop and Salon
03.2017 - 03.2018
RECEPTIONIST
ROYAL SERENE VIEW HOTEL
11.2016 - 03.2017
Event Coordinator( Side Roles)
BF Suma Ghana
WASSCE -
Sogakope Senior High School
B.E.C.E -
College Practice Basic School