EDNA OVULLEY
ACCRA,GHANA
Summary
Dedicated Information Technology professional with ten years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Principal IT Manager
Ghana Health Service, SODH
Tema
10.2023 - Current
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Led and continue to lead infrastructure projects to install and upgrade various systems.
- Lead IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Managed team of up to twelve IT support technicians, developing workflows and processes.
- Continuous training of IT support staff to manage enquiries from end-users with first-call resolution.
- Trained three hundred (300) staff on use of Electronic Health Records System - LHIMS
- Continuous collaboration with cross functional teams to brainstorm technical solutions to business problems.
- Identify skill gaps, offer periodic training and restructure IT team if necessary, to increase department capabilities.
Senior IT Manager
Ghana Health Service, SODH
Accra, Dodowa
10.2018 - 10.2023
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Liaised with third parties to purchase end user equipment as necessary.
- Oversaw execution of IT projects from inception to execution.
- Created visual representations of data for reports, presentations and meetings.
- Assessed data security and compliance to relevant regulations and organized training workshops.
- Oversaw administration including for job scheduling, creation of over 300 user accounts and its management and infrastructure replacement.
IT Manager
Ghana Health Service, SODH
ACCRA, Dodowa
10.2015 - 10.2018
- Directed installation and configuration of one hundred computer hardware, operating systems and applications.
- Identified and recommended cost-effective technology solutions.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Acted as first point of contact for hardware and software troubleshooting queries for over 15 departments.
- Collaborated with cross functional teams to brainstorm technical solutions to business problems.
Hospital Operations Manager
mPharma Pharmaceuticals Ltd
Accra, East Legon
08.2014 - 11.2018
- Managed over 50customer calls daily
- Managed daily service operations through strategic care planning.
- Implemented clear quality standards to maintain first-class patient provisions.
- Evaluated resource and service use to maximise department productivity.
- Evaluated performance reports to monitor practice progress.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Planned annual budgets to meet operational needs within financial targets.
- Recruited committed, hardworking clinical teams for reliable care services.
- Set and monitored performance targets for optimised service-user care.
Education
Fellowship - Internet Governance
Ghana School of Internet Governance
Accra 04.2024 -
Certificate of Higher Education - Health Administration Management, HAM
GIMPA
Accra 02.2024 - 03.2024
Master of Science - Health Informatics
University of Ghana, School of Public Health
Accra, Greater Accra Region 06.2013 - 07.2014
Bachelor of Science - Physics & Computer Science
University of Ghana
Accra 03.2005 - 03.2009
Skills
- Leadership
- Multidisciplinary collaboration
- Process improvement strategies
- Policies and procedures implementation
- Change management
- Resource planning and allocation
- Multi-site operations
- Relationship building
- Communication improvements
Languages
English
Fluent
Ewe
Fluent
Twi
Intermediate
Affiliations
- Driving
- Making new friends
- Teaching and Mentoring
Accomplishments
- Best Customer Service Staff
- Award of bonus for exceeding target
References
References available upon request.
Timeline
Fellowship - Internet Governance
Ghana School of Internet Governance
04.2024 -
Certificate of Higher Education - Health Administration Management, HAM
GIMPA
02.2024 - 03.2024
Principal IT Manager
Ghana Health Service, SODH
10.2023 - Current
Senior IT Manager
Ghana Health Service, SODH
10.2018 - 10.2023
IT Manager
Ghana Health Service, SODH
10.2015 - 10.2018
Hospital Operations Manager
mPharma Pharmaceuticals Ltd
08.2014 - 11.2018
Master of Science - Health Informatics
University of Ghana, School of Public Health
06.2013 - 07.2014
Bachelor of Science - Physics & Computer Science
University of Ghana
03.2005 - 03.2009
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