Edna Osei
Accra
Summary
Proven achiever in healthcare, adept at home healthcare and at-risk patient care, with a notable stint at Ghana Health Service. Skilled in immunization administration, growth and development in children and compassionate patient support, I've enhanced community well-being and patient outcomes. My expertise in nutrition counseling and patient care assessment has fostered significant health improvements, demonstrating a strong blend of technical proficiency and empathetic patient engagement.
Overview
4
4
years of professional experience
Work History
Community Health Nurse
Ghana Health Service
04.2021 - Current
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Monitored growth and development in babies and children.
- Conducted child welfare clinic activities, example, checking the weight of children or babies and immunizing them.
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Organized school health services such as weighing of children, immunization and physical examination.
- Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Utilized advanced communication techniques to foster rapport with patients, families, and other healthcare professionals, contributing to a positive care experience for all involved parties.
- Performed treatments as ordered by physicians and documented actions.
- Initiated emergency resuscitative measures according to resuscitation and advanced life support protocols and directives.
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Customer Service Representative
AgriPlus Horizon Farms Limited
03.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer orders and returns
Education
Certificate In Nursing Assistant Preventive - Nursing Assistant Preventive
Fomena Nurses And Midwifery Training College
Obuasi, Ghana11.2018
Skills
- Home healthcare
- At-risk patient care
- Office Administration
- Nutrition counseling
- Immunization Administration
- Community education
- Family Planning Services
- Monitoring vital signs
- Medication and IV administration
- Attention to Detail
- Compassionate and Caring
- Patient Care Assessment
Timeline
Community Health Nurse
Ghana Health Service
04.2021 - Current
Customer Service Representative
AgriPlus Horizon Farms Limited
03.2020 - 02.2021
Certificate In Nursing Assistant Preventive - Nursing Assistant Preventive
Fomena Nurses And Midwifery Training College
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