Summary
Overview
Work History
Education
Skills
TRAVELLING,DRIVING,MUSIC
Languages
Work Availability
Quote
Timeline
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Edmund Tetteh

Edmund Tetteh

Accra

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Independent Travel Agent offering more than 8 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work History

Travel Consultant

THINK TRAVEL AND TOUR
03.2021 - 02.2022
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.

Marketing Manager

EDPACK SERVICES
01.2019 - 03.2021
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.

Customer Service Representative

Best Western Premier Hotel
ACCRA, ACCRA
02.2004 - 10.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

ROYAL TECHNICAL COLLAGE
ACCRA
01.1987 - 10.1991

Ph.D. - RADIO & TELECOMMUNICATION

ACCRA TECHNICAL UNIVERSITY
ACCRA
1992.02 - 1996.10

Skills

  • Company Branding
  • Client Networking
  • Retail Sales
  • Team Oversight
  • Travel Agency Accounting
  • Client Amenities
  • Marketing
  • Leisure Travel
  • Travel Insurance
  • Customer Inquiry and Response
  • Flight Arrangement
  • Travel Knowledge
  • Organize Paperwork
  • Travel Bookings Processes

TRAVELLING,DRIVING,MUSIC

I LIKE TO TRAVEL ALL OVER THE WORLD TO KNOW THEIR COULTURE,

Languages

French
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The truth does not change according to our ability to stomach it.
Flannery O’Connor

Timeline

Travel Consultant

THINK TRAVEL AND TOUR
03.2021 - 02.2022

Marketing Manager

EDPACK SERVICES
01.2019 - 03.2021

Customer Service Representative

Best Western Premier Hotel
02.2004 - 10.2006

Ph.D. - RADIO & TELECOMMUNICATION

ACCRA TECHNICAL UNIVERSITY
1992.02 - 1996.10

High School Diploma -

ROYAL TECHNICAL COLLAGE
01.1987 - 10.1991

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Edmund Tetteh