Edmund Mensah
Kpone
Summary
Detail-oriented, organized and meticulous Information Technology Support Assistant. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
Information Technology Support Assistant
Magnate Technology and Services Limited
10.2010 - Current
- Perform Microsoft Windows Operating Systems installation
- Administer and configure LAN and WAN
- Repaired personal computers
- Perform Microsoft Windows security and anti-virus software update.
- Improved IT infrastructure by implementing and maintaining hardware, software, and network components.
- Enhanced system security by conducting regular vulnerability assessments and implementing necessary patches.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Optimized network performance with continuous monitoring and proactive maintenance.
- Reduced time spent on troubleshooting network issues by designing and deploying effective solutions.
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Maintained optimal server performance through continuous monitoring, updates, and capacity planning .
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Microsoft Certified Systems Engineering - Computer Hardware(A+),Networking(N+)and MCSE
Intercom Programming And Manufacturing Company Ltd
Tema,Ghana08.2007
Computer Systems And Networking Engineering - Computer Hardware(A+),Networking(N+)and MCSE
Intercom Programming And Manufacturing Company Ltd
Tema, Ghana08.2007
Skills
- Knowledge to maintain, troubleshoot and administer use of LAN and WAN
- Good knowledge of Active Directory
- Ability to perform data backups and disaster recovery operations
- Excellent problem-solving skills to network users
- Good knowledge to install, maintains, troubleshoot and upgrade and Microsoft Windows operating systems
- Ability to install, configure and troubleshoot peripheral equipment
- Knowledge to monitor performance of computer systems and networks and to co-ordinate access and use of computer networks
- Good knowledge of DHCP server and DNS server
- Coversant with Computer Systems Maintenance
- Capable to diagnose hardware and networking Fault
- Evaluate and install computer hardware, networking software applications
- Capable to troubleshoot hardware and software issues
- Ability to install and configure Microsoft Windows operating systems
- To upgrade computer systems to enable compatible software
- Capable to install and upgrade antivirus software
- Conversant with installing Microsoft Office applications
- Very smart in learning new technologies quickly
- Excellent communication skills
- Excellent inter-personal skills
- To work under pressure
- Exellent team-player
Additional Information
- , Available to relocate.
Timeline
Information Technology Support Assistant
Magnate Technology and Services Limited
10.2010 - Current
Microsoft Certified Systems Engineering - Computer Hardware(A+),Networking(N+)and MCSE
Intercom Programming And Manufacturing Company Ltd
Computer Systems And Networking Engineering - Computer Hardware(A+),Networking(N+)and MCSE
Intercom Programming And Manufacturing Company Ltd
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