EDMOND GYIMAH BOATENG
Tema
Summary
Results-driven Account Manager, known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty. Proven history of increasing revenue while bringing in new clients.
Overview
18
18
years of professional experience
Work History
Account Manager, Public Sector
Telecel Ghana Limited
Greater Accra
05.2019 - Current
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Managed a portfolio of 12 key accounts, ensuring high levels of customer satisfaction and retention.
Red Government Sales Executive
Vodafone Ghana Ltd
Accra
09.2016 - 04.2019
- Presented product demonstrations at trade shows, conferences, and other events.
- Resolving all customer complaints on red government accounts
- Monitoring and evaluating all risks associated with the ready-for-work activities in the public sector.
- Ensured compliance with sales policies, practices, and legal requirements.
Corporate Marketing Executive
Krif-Ghana Limited
03.2016 - 08.2016
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Gathering market and customer information
- Representing their company at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers
Administrative/Marketing Manager (Project Spartan)
Skills Matrix Ghana Ltd
05.2015 - 02.2016
- Maintained and developed a computerised client and prospect database
- Planned and carried out direct marketing activities to agreed targets and achieved goals for revenue and sales
- Carried out market research, competitor and clients surveys
- Respond to and followed up on sales enquiries by email, telephone, and personal visits
Experience Center Agent
Teletech Ghana (Vodafone Gh.)
09.2012 - 11.2014
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified opportunities to upsell additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative (Internship)
Universal Merchant Bank Ghana Limited
06.2011 - 11.2011
- Selling Merchant Bank Ghana's electronic products.
- Carried out routine customer satisfaction surveys and recorded responses on a timely basis, which minimized data entry errors.
- Created a serene atmosphere for smooth operation by attending to customers promptly, minimizing queues completely.
- Interacted with customers to identify their needs, and solved immediate problems whenever necessary.
Marketing Manager
WESTPALM Group (Giant Tiger Fashions)
09.2010 - 06.2011
- Provided excellent customer service that increased my customer base
- Ensured sales team worked within their territories to achieve targets
- Kept proper records of customers' data and conducted follow up activities on the company's performance
- Assisted customers in making purchase decisions based on their needs that improved my decision making skills
- Took care of key accounts to ensure clients met their sales targets
Revenue Supervisor (National Service)
Ledzokuku-Krowor Municipal Assembly
10.2007 - 12.2009
- Ensured that daily cash records were accurate and complete to be assessed by the accounts department
- Earnestly monitored the Teshie-Nungua Municipality under limited resources and provided accurate data on poor structures for proper scrutiny
- Carefully filed confidential files for easy retrieval that boosted productivity
- With my ability to provide assistance and collaborate effectively I encouraged other colleagues to meet set targets which enhanced the revenue department performance
Education
BSc - Marketing
Ghana Institute of Management And Public Administration (GIMPA)
Accra,Ghaana05.2012
HND - Marketing
Accra Technical University
Accra,Ghana08.2007
SSSCE - Business Studies
Accra Academy
Accra,Ghana06.2003
Skills
- Customer relationship management
- Account management
- Sales forecasting
- Contract negotiation
- Revenue growth
- Client retention
- Teamwork and collaboration
- Client acquisition
Extra Activities And National Programs
- Member of Professional Marketers Association of Ghana Students (PROMAGS)
- 2010 Population and Housing Census Enumerator
- 2016 Presidential and Parliamentary Elections NRLO
References
- Gen. Matthew Essien, Director General - Communication (GAF), 0244279595/0501632296
- Mrs. Florence Mensah Akakpo, Career Developer, LDS Employment Resource Center, PMB CT 209, Cantonments, Accra, +233-245-812557, +233-202-432025
- Mr. Felix Adu-Gyamfi, Operations Officer, Andev Company Ltd, Tema, 0244366380
Hobbies and Interests
- Reading
- Listening to music
- Playing football
- Interacting with people
Internship
Universal Merchant Bank Ghana Limited, Customer Service Representative, 06/01/11, 11/30/11, Selling of Merchant Bank Ghana's electronic products., Carried out routine customer satisfaction surveys and recorded responses on a timely basis that minimised data entry errors., Created a serene atmosphere for smooth operation by attending to customers promptly; minimising queues completely., Interacted with customers to identify their needs and solved immediate problems whenever necessary.
Personal Information
- Health Status: good health history
- Date of Birth: 03/08/84
- Marital Status: single
Accomplishments
- Achieved 76% in acquisition in FY 24/25
- Achieved 105% in revenue performance in FY 24/25
- 2nd Best National Salesperson (Corporate) 2019/2020
Languages
English
First Language
Timeline
Account Manager, Public Sector
Telecel Ghana Limited
05.2019 - Current
Red Government Sales Executive
Vodafone Ghana Ltd
09.2016 - 04.2019
Corporate Marketing Executive
Krif-Ghana Limited
03.2016 - 08.2016
Administrative/Marketing Manager (Project Spartan)
Skills Matrix Ghana Ltd
05.2015 - 02.2016
Experience Center Agent
Teletech Ghana (Vodafone Gh.)
09.2012 - 11.2014
Customer Service Representative (Internship)
Universal Merchant Bank Ghana Limited
06.2011 - 11.2011
Marketing Manager
WESTPALM Group (Giant Tiger Fashions)
09.2010 - 06.2011
Revenue Supervisor (National Service)
Ledzokuku-Krowor Municipal Assembly
10.2007 - 12.2009
BSc - Marketing
Ghana Institute of Management And Public Administration (GIMPA)
HND - Marketing
Accra Technical University
SSSCE - Business Studies
Accra Academy
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