Edmond Anyel Donsileh
Accra
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistance, Front Desk Receptionist
KNUST IDL, Southern Zone
Accra
11.2023 - 10.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Certificate - Data Analytics
ALX Africa
Online06-2024
Bachelor of Arts - Economics
Kwame Nkrumah University of Science An Technologyd
Kumasi11-2023
Skills
- Article writing
- Office Organization
- Office Administration
- Inventory Control
- Guest Relations
- Front Office Management
- Administrative Support
- Fluent in English
- Problem-solving skills
- Verbal and written communication
- Customer assistance and interaction
- Skilled in the Microsoft Office & SQL
- Oral and writing communication
- Researching skills
- Office supplies inventory management
- Listening Skills
- Proficient in Microsoft Suite
Certification
- Professional foundations certificate
Languages
Brifor
First Language
English
Upper Intermediate (B2)
B2
Twi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Administrative Assistance, Front Desk Receptionist
KNUST IDL, Southern Zone
11.2023 - 10.2024
- Professional foundations certificate
Certificate - Data Analytics
ALX Africa
Bachelor of Arts - Economics
Kwame Nkrumah University of Science An Technologyd
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