EDITH QUARSHIE
Accra,AA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
Work History
Managing Partner
HYGIENE SHINE SERVICES LTD
01.2010 - Current
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
- Negotiated high-value contracts with key clients, securing long-term revenue streams and solidifying company's market position.
Manager
EMPIRE DEVELOPMENT LTD
06.2016 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Marketing Executive
ROUGE INTERIORS
10.2011 - 01.2012
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
Marketing Manager
WESTAFCO GHANA LTDA
03.2008 - 02.2010
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Executive Assistant Intern
PUBLIC PROCUREMENT AUTHORITY
03.2007 - 02.2008
- Reduced expenses by negotiating with vendors on contracts, supplies, or services required for office functioning or events.
- Managed confidential information discreetly, maintaining a high level of trust among executives and colleagues.
- Contributed to project success by assisting in the development of presentation materials, reports, and spreadsheets.
- Expedited invoice processing for prompt payments, liaising with accounts payable to ensure accurate record keeping.
- Served as a reliable point of contact for clients, vendors, and internal departments to address inquiries or concerns promptly.
- Coordinated logistics for executive team meetings, providing thorough agendas and relevant supporting documents.
- Collaborated closely with other administrative staff members to support overall goals within the organization.
- Streamlined executive schedules by efficiently managing appointments and arranging travel itineraries.
- Liaised effectively with HR department concerning employee records updates or benefits administration tasks as required.
- Organized team-building activities that fostered strong working relationships within the organization.
- Maintained inventory levels of office supplies by tracking usage patterns and placing timely orders when necessary.
- Increased productivity with proactive management of daily office operations, including email correspondence and phone calls.
- Supported executives in decision-making processes through thorough research and data analysis.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
BEAUTY THERAPY
FC BEAUTY COLLEGE
ACCRA06-2024
BRITISH COUNCIL
ACCRA01-2008
Bachelor of Arts - Industrial Design
KWAME NKRUMH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI06-2006
High School Diploma -
ACHIMOTA SENIOR HIGH SCHOOL
ACCRA01-2001
Skills
- Branding
- Sales promotions
- Presentations
- Strong time management
- Customer Service-oriented
- Strategic thinker
- Marketing plan development
- Project management
- Event planning
- Persuasive
- Excellent written and verbal communicator
- Enthusiastic team player
Timeline
Manager
EMPIRE DEVELOPMENT LTD
06.2016 - 07.2020
Marketing Executive
ROUGE INTERIORS
10.2011 - 01.2012
Managing Partner
HYGIENE SHINE SERVICES LTD
01.2010 - Current
Marketing Manager
WESTAFCO GHANA LTDA
03.2008 - 02.2010
Executive Assistant Intern
PUBLIC PROCUREMENT AUTHORITY
03.2007 - 02.2008
BEAUTY THERAPY
FC BEAUTY COLLEGE
BRITISH COUNCIL
Bachelor of Arts - Industrial Design
KWAME NKRUMH UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
ACHIMOTA SENIOR HIGH SCHOOL
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