Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
References
Extracurricular Activities
Timeline
Generic

Edith Lamptey

Waterloo

Summary

I am an experienced Administrative Officer/Customer service office/Call Centre Agent/Retail Store Manager with a proven track record of delivering efficient, cost-effective services to employers. I have a track record of handling customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. As a successful staff I rest on three basic skills: technical, human, and conceptual of which I have acquired through my years of experience, puts me high above others.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Kichmall Retail Shop (Owned)
08.2022 - Current
  • Handling customer-service including POS, sales, and inventory management
  • Maintaining high-level product knowledge
  • Received 95% positive marks for conveying product features and benefits, as reported in customer surveys
  • Building customer loyalty through fostering stronger relationships
  • Retained average repeat-customer scores 21% higher than other associates
  • Using expert level communications skills to zero in on true customer needs
  • Overall, 93% positive ratings from customers in post-sales surveys
  • Assigning duties to sales workers
  • Hiring and training or arrange for staff training
  • Authorizing cheque payments
  • Ordering merchandise
  • Authorising the return of merchandise
  • Establishing work schedules
  • Responsible for selling merchandise
  • Responsible for preparing reports on sales volumes and merchandising matters
  • Organize and keep inventory
  • Responsible for resolving problems that arise, such as customer complaints and supply shortages
  • Expect to supervise and coordinate the activities of employees.

Administrative Officer

Ghana Standards Authority
06.2020 - Current
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency
  • Gathered information, scanned records, and maintained confidentiality of all electronic data
  • Produced and distributed memos, newsletters, email updates and other forms of communication
  • Coordinated communications, including taking calls, responding to emails, and interfacing with clients
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
  • Assisted with answering phones, filing paperwork, entering data and to support operations
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information
  • Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures
  • Wrote email messages, memos, reports, and business letters for management and proofread all documentation to provide error-free correspondence
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Import Inspector

Ghana Standards Authority
06.2018 - 07.2020
  • Implemented inspection procedures, policies, best practices, and competency requirements during work on the field and in the office
  • Identified acceptable components and rejected defective products
  • Filled out and submitted logs and paperwork on-time
  • Generated detailed reports outlining inspection and testing results
  • Participated in training to strengthen and develop my inspector competencies
  • Adhered to all applicable compliance regulations regarding processes and subject materials in all dealings with clients
  • Managed, created, and reviewed invoices of penalties for nonconformities and testing of products
  • Analysed shipping documentation and machinery schematics
  • Visually inspected product label and assessed the relevant quality attributes at the point of entry
  • Took random samples for verification and review of the rating of brand, exporter, and importer.

Call Centre Agent

Vodafone Ghana
11.2016 - 02.2018
  • Projects undertaken and abilities
  • Calling Fixed Broadband (FBB) customers to update the records on the company's, system, as part of that, I upsell and cross sell some FBB packages
  • Assisting customers with Sim Registration/data collection
  • I Joined a team, FBB Tele sales, where I gained much of experience in marketing whiles selling to customers via phone calls
  • Later joined Call Centre, Inbound in: assisting customers with efficient use of their phones and network opportunities assisting customer with accurate information to maximize output and with network analysing and interpreting reports and sending it via mail to engineers to effectively work on their issue
  • Accessing various customer-oriented applications to solve customers' problems
  • Helping customers to understand better the terms and conditions they are signing on to help to generate revenue for the company by upselling and cross selling products to customer
  • Giving feedback to management to improve standards for customer satisfaction
  • Helping in accurate customer data entry to improve customer relationship management
  • Administering on Vodafone cash platform.

National Service Personnel

Ghana Standards Authority
09.2015 - 07.2016
  • Recording of mails from various organizations into the dispatch book
  • Dispatching of letter to assigned offices for relevant actions to be taken
  • Replying and sending of emails and faxes on the internet
  • Dissemination of information using telephones, mails, emails, and fax
  • Filing of working documents into their respective folders
  • Worked professionally to handle all clients, vendors, and public guests’ requirements
  • Setting up of conference rooms for corporate meetings and other events
  • Receiving clients who come to see the executive director
  • Dissemination of information using telephones, mails, emails, and fax
  • Filing of working documents into their respective folders
  • Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

West African Senior School Certificate Examination (WASSCE) -

Accra Girls' Senior High School

Bachelor of Arts - Political Science with French

University of Ghana - Legon
05.2015

Skills

  • Communication
  • Organization
  • Time management
  • Attention to detail
  • Problem-solving
  • Independence
  • Proficiency With Email Platforms
  • Inventory And Supply Management
  • Fast Typing Speed
  • Customer Service
  • Negotiation
  • Phone Etiquette (For Answering Phone Calls)
  • Statistical Package for the Social Sciences (SPSS) certificate
  • Microsoft Office
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Merchandise Strategizing
  • Problem-Solving
  • Retail Employee Training

Accomplishments

  • Solicited to sell FBB packages to meet needs of consumers.
  • Achieved sales targets on Timeframe basis by signing clients up for services, handling and overseeing their FBB accounts.
  • Boosted opportunities through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
  • Maintained an impressive well-organized office.

Affiliations

  • Tertiary Education Institutions Network (TEIN)
  • JCR

References

  • Mr. Emmanuel K. Asare, Head of Department (SCD), Ghana Standards Authority, Accra, +233244812053, emmanuel.asare@gsa.gov.gh
  • Madam Judith Amoah-Boateng, Principal Administrative Officer, Ghana Standards Authority, Accra, +233243076694, judith.amoah-boateng@gsa.gov.gh
  • Madam Ophelia Twumwaa Sem, Senior Scientific Officer, Ghana Standards Authority, Accra, +233244840513, ophypha@yahoo.com

Extracurricular Activities

Jubilee Hall Junior Common Room (JCR), University of Ghana, Member of Chamber of Jubilee Hall, 2013, 2015, Made laws together with the other members., Scrutinized the work of the hall president and his vice., Sat in meetings to discuss the progress of the hall. Jubilee Hall, University of Ghana, Floor Representative, 2013, 2015, Represented my Floor during meetings., Conveyed all information, frustrations, and development of the S-block to The House

Timeline

Retail Store Manager

Kichmall Retail Shop (Owned)
08.2022 - Current

Administrative Officer

Ghana Standards Authority
06.2020 - Current

Import Inspector

Ghana Standards Authority
06.2018 - 07.2020

Call Centre Agent

Vodafone Ghana
11.2016 - 02.2018

National Service Personnel

Ghana Standards Authority
09.2015 - 07.2016

West African Senior School Certificate Examination (WASSCE) -

Accra Girls' Senior High School

Bachelor of Arts - Political Science with French

University of Ghana - Legon

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Edith Lamptey