EDITH AWUMAH
Accra,Ghana
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Mawulolo food Joint
Danfa, Ghana
01.2020 - Current
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Logged daily activities and notable incidents during production shifts.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Administrative & Laboratory Documentation Officer
Danfa Health Centre
Danfa, Ghana
05.2019 - 12.2022
- Registration of patients; taking records of laboratory tests requirement for billing
- Record receipts of lab samples in readiness for testing
- Document completed lab results and issuance of lab reports to patients
- Organizing and managing filing systems (physical & electronic).
- Produced document progress reports for senior managers.
- Managed requests for access to documentation, maintaining confidentiality.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled incoming correspondence and technical information, distributing as directed.
Coordinating Registration Officer
National Identification Authority
Madina, Ghana
12.2018 - 06.2020
- Conducted interview of applicants to validate citizenship based on document submitted
- Supervising other registration officers
- Helping applicants in filling forms to obtain the Ghanacard.
- Communicated rejected applications and advised on registration issues.
Sales Executive
African Support Network
Madina, Ghana
12.2015 - 11.2016
- Sell investment products
- Provide advisory services to clients on business assets management
- Customer relationship management
- Collaborate with the marketing department to create products tailored to meet specific needs of clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Explained establishment policies to customers and offered advice on selections.
Accounts Officer (National Service Personnel)
Princess Marie Louis Children Hospital
Accra, Ghana
08.2014 - 07.2015
- Prepared weekly cash balance reports and financial statement
- Prepared monthly journal entries
- Writing payment vouchers
- Receiving cash and issuing receipts to clients
- Writing cheques, depositing cash at the bank and processing National Health Insurance Scheme forms
- Photocopying and scanning customer documents for filing.
- Processed invoices and resolved invoice queries to enforce timely payment.
Administrative Assistant (Internship)
Harvard Senior High School
Oyibi, Ghana
05.2014 - 08.2014
- General Administrative Work
- Preparing memos, typing official letters, handling correspondence
- Maintained database of stakeholders and key contacts
- Receiving Fees and Issuing Receipts
- Screening and answering incoming calls, taking messages and re-directing calls as required
- Organizing and filing of documents in designated cabinet
- Scheduling meetings and writing of minutes of meeting
- Provide administrative support to departmental heads.
- Kept and maintained accurate filing system for preservation of office information.
- Sorted and organised different types of information by document type, personnel or location.
- Classified physical and digital documentation with correct codes.
Debt Recovery (Internship)
African Support Network
Madina, Ghana
05.2013 - 08.2013
- Debt recovery on behalf of clients
- Process Accounts payable- auditing invoices, preparation of job reports per client
- General Ledger-Journal Entries, Bank Reconciliation, Accrual Projects Reports per Client, Variance Reports, on month-to-month yield
- Analyses of Reports for corrective actions.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Provided clients with accurate cost estimations.
- Communicated ideas and information clearly and concisely, both verbally and in writing
Education
Bachelor of Business Administration (Accounting) -
01.2010 - 04.2014
Skills
- Customer Engagement
- Document Management
- People Management
- Microsoft Word
- PowerPoint
- Mailing and Internet research
- Problem resolution
- Expense tracking
- Cheque processing
- Data confidentiality
- Excel proficiency
- Salesforce
Languages
Twi
Fluent
Ewe
Fluent
Ga
Intermediate
Krobo
Elementary
English
Proficient (C2)
Custom
- Singing
- Cooking
- Reading
- Watching Movies
Timeline
Supervisor - Mawulolo food Joint
01.2020 - Current
Administrative & Laboratory Documentation Officer - Danfa Health Centre
05.2019 - 12.2022
Coordinating Registration Officer - National Identification Authority
12.2018 - 06.2020
Sales Executive - African Support Network
12.2015 - 11.2016
Accounts Officer (National Service Personnel) - Princess Marie Louis Children Hospital
08.2014 - 07.2015
Administrative Assistant (Internship) - Harvard Senior High School
05.2014 - 08.2014
Debt Recovery (Internship) - African Support Network
05.2013 - 08.2013
Valley View University - Bachelor of Business Administration (Accounting),
01.2010 - 04.2014
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