Edith Adu Gyamfi
Accra
Summary
Dynamic professional with a proven track record at KEK Insurance Broker and Ghana Broadcasting Cooperation, excelling in customer service and journalism. Demonstrated expertise in policy management and story production, achieving high client satisfaction and timely news delivery. Skilled in ethical professionalism and licensed insurance, adept at driving results through effective communication and adaptability.
Overview
15
15
years of professional experience
Work History
Insurance Agent
KEK Insurance Broker
05.2023 - 06.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Reporter
Ghana Broadcasting Cooperation
06.2012 - 04.2014
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Field Supervisor
Ghana Statistical Service
09.2010 - 02.2011
- Assisting Enumerators to locate their boundaries.
- Ensuring that Enumerators get the logistics and materials they need for the whole exercise.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Kept teams on task to complete milestones on time.
- Educating of Enumerators to locate their boundaries.
- Checking and editing of questionnaire after field work.
Tax Officer
Ghana Revenue Authority
06.2009 - 07.2010
- Educated taxpayers about proper record-keeping practices, empowering them to maintain organized financial documentation that simplifies future tax processes.
- Spearheaded training initiatives aimed at educating junior Tax Officers on best practices and advanced techniques for handling complex cases.
- Maintained up-to-date knowledge on ever-changing tax laws and regulations, enabling accurate counsel for clients facing unique circumstances.
- Managed a portfolio of diverse clients, ensuring timely submission of accurate tax filings and prompt resolution of any discrepancies or issues.
Education
Bachelor Of Arts - Sociology And Social Work
Kwame Nkrumah University of Science And Technology
Accra- Ghana 08.2008
SSCE Certificate - General Arts
Ghana Secondary School
Accra-Ghana 05.2001
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Accomplishments
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Insurance Agent
KEK Insurance Broker
05.2023 - 06.2024
Reporter
Ghana Broadcasting Cooperation
06.2012 - 04.2014
Field Supervisor
Ghana Statistical Service
09.2010 - 02.2011
Tax Officer
Ghana Revenue Authority
06.2009 - 07.2010
Bachelor Of Arts - Sociology And Social Work
Kwame Nkrumah University of Science And Technology
SSCE Certificate - General Arts
Ghana Secondary School
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