EDITH ADJORKOR KONNEY
Account Assistant
Accra
Summary
Detail-oriented individual with exceptional communication and teamwork skills. Proven ability to quickly adapt to new environments and effectively handle multiple tasks in fast-paced settings. Positive attitude and commitment to continuous learning and growth. Eager to contribute to team success and further develop professional skills.
Overview
12
12
years of professional experience
Work History
DISPENSING ASSISTANT
Charity Pharmacy
03.2020 - Current
- Keeping of key to the Pharmacy
- Ensuring general cleanliness and orderliness in the pharmacy for optimum work flow.
- Delivers exceptional customer service through active listening skills and addressing concerns promptly.
- Receives deliveries of medication, verifying contents against invoices while adhering to proper storage protocols.
- Supports inventory management by ensuring proper stock levels, and expiration date monitoring for medication safety.
- Facilitates effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributes to increased sales by offering expert advice on over-the-counter medications and products.
- Improve operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation
- Conducts regular medication inventory audits to prevent stock shortages and overages.
- Demonstrate professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Completes cash register transactions using pharmacy register system.
NATIONAL SERVICE
Flokefama Company Limited
01.2024 - 12.2024
- Managing imprest system.
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Contributed to improved cash flow management through diligent invoice tracking and collections efforts on outstanding balances owed by customers or vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined accounts payable processes for increased efficiency by reviewing and verifying invoices.
- Developed a strong understanding of accounting software systems by using them daily to input transactions, run reports, and analyze data.
- Maintained accurate financial records through diligent filing and organization of documents.
- Enhanced financial accuracy by assisting in the preparation and reconciliation of monthly financial statements.
Accounting Assistant
Solis Hospital
01.2021 - 01.2024
- Managing imprest system
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Improved financial decision-making by providing detailed expense reports and analysis.
- Processed payments and reconciled bank statements for accuracy in accounting process..
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling cheques monthly.
- Oversaw payroll processing, ensuring employees received timely payments while maintaining compliance with applicable tax laws.
Operations and Customer Service Intern
Glovo Ghana
01.2021 - 09.2021
- Guiding vendors on how to use the Glovo partners app to receive orders.
- Deployment of the Sunmis (Glovo device) and paper bags to vendors.
- Guiding couriers on how to use the Glovo couriers app ensuring timely delivery of orders to customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Received positive feedback from clients, resulting in repeat business and referrals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
DISPENSING ASSISTANT
The Mall Pharmacy
01.2017 - 02.2020
- Supported the primary supervisor with day-to-day administrative and management operations.
- Kept the keys to the pharmacy.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Counted and labeled prescriptions with correct item and quantity.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Assisted customers in selecting over-the-counter medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
DISPENSING ASSISTANT
East cantonment Pharmacy
01.2015 - 03.2017
- Supported with general clerical duties.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
VOLUNTEER
Public Works Department (P.W.D.)
06.2013 - 01.2015
- Assisted with general clerical duties.
Education
Bachelor - Business Administration (Accounting And Finance)
Accra Institute of Technology
Kokomlemle 08.2023
Pharmacy Assistant
Emmef Development Centre
Accra, Ghana08-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
Languages
English
Upper intermediate (B2)
Twi
Upper intermediate (B2)
Ga
Upper intermediate (B2)
Timeline
NATIONAL SERVICE
Flokefama Company Limited
01.2024 - 12.2024
Operations and Customer Service Intern
Glovo Ghana
01.2021 - 09.2021
Accounting Assistant
Solis Hospital
01.2021 - 01.2024
DISPENSING ASSISTANT
Charity Pharmacy
03.2020 - Current
DISPENSING ASSISTANT
The Mall Pharmacy
01.2017 - 02.2020
DISPENSING ASSISTANT
East cantonment Pharmacy
01.2015 - 03.2017
VOLUNTEER
Public Works Department (P.W.D.)
06.2013 - 01.2015
Bachelor - Business Administration (Accounting And Finance)
Accra Institute of Technology
Pharmacy Assistant
Emmef Development Centre
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