EDEM AMA MORNY BOTCHWAY

• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Verify physical vault cash balances and ensure accuracy and Ensure security gadget checks and equipment servicing
• Monitor reconciled General Ledger accounts for accuracy

• Monitor branch vault reports and ensure enough cash is available for customer withdrawals.

• Follow cash limit rules, sending excess cash to BOG promptly to improve liquidity.

• Validate physical vault cash balances daily to prevent errors and fraud.

• Handle complaints from other departments, improving service.

• Perform daily security checks (CCTV, alarms) to minimize losses and Coordinate equipment servicing for operational efficiency.

• Monitor branches' cash holdings and adherence to vault limits & Handle counterfeit note issues and bundle snap checks
• Authorize pre-advice deliveries and orders on ECM/ISA platform
• Manage vault maintenance, security, and equipment servicing

• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Identified and mitigated potential fraud and transaction risks.
• Reconciled cash drawers and daily transaction records to support accuracy.
• Adhered to vault security procedures and access requirements.
• Assisted customers with compromised debit cards and issued new credentials.

• Processed bulk deposits, withdrawals and updates to meet customer needs.
• Explained bank services, financial products and applicable fees to customers.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Counted and packaged currency and coins.

• Maintained discretion and security in handling sensitive personal and financial data.
• Processed account deposits, withdrawals and updates to meet customer needs.
• Properly processed deposits, withdrawals and payments for average of forty customers daily.
• Adhered to vault security procedures and access requirements.
• Completed accurate, high-volume money counts via both manual and machine-driven approaches.

• Prepare monthly income statements and returns
• Safekeeping of vouchers and monthly reporting
• Petty cash management

• Prepared payments for service personnel
• Monitored personnel work at their stations.
• Received, sorted and distributed incoming mail.