Summary
Overview
Work History
Education
Skills
Languages
Computer Literacy
References
Timeline
Generic

Edem Kwabena Kudonoo

Accra

Summary

Accomplished professional with expertise in project management and customer service. Proven track record in optimizing broadcast operations and enhancing client satisfaction. Adept at conflict resolution and interpersonal communication, driving successful outcomes. Recognized for establishing a loyal clientele through exceptional research skills and strategic planning.

Overview

3
3
years of professional experience

Work History

Travel Administrator

Mr Hendrick Kenyi Lakoussan
Accra
02.2023 - 08.2023
  • Managed travel itineraries for clients, ensuring timely arrangements and confirmations.
  • Coordinated transportation logistics for meetings and events, optimizing schedules and routes.
  • Communicated with vendors to secure bookings and negotiate favorable terms for services.
  • Researched travel options to recommend suitable destinations based on client preferences.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Bank Intern

Dr Myles Hagan
Accra
07.2023 - 08.2023
  • Organized financial documents and maintained accurate records daily.
  • Maintained accurate records of customer interactions in the banking system.
  • Monitored electronic transactions for compliance with banking policies.
  • Facilitated communication between departments regarding system updates and changes.
  • Resolved customer complaints in an efficient and professional manner.

Event Usher

Mr Evans Peprah
Accra
01.2023 - 06.2024
  • Monitored crowd flow to ensure a safe and organized environment.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Greeted attendees and directed them to their designated seating areas.
  • Provided information about event schedules and venue amenities to guests.
  • Responded to guest inquiries and addressed concerns promptly and professionally.
  • Collaborated with event staff to maintain cleanliness and order throughout the venue.
  • Maintained positive working relationship with fellow staff and management.

Transmission Operator

Professor Amin Alhassan
Accra
12.2024 - 09.2025
  • Viewed broadcast streams live to identify and correct problems with audio or video.
  • Scheduled programs, announcements and commercials for various clients.
  • Provided quarterly reports on work schedules.

Education

Certificate of Technical Studies - Interior Design

Deseret School of Design
Accra,Ghana
09-2025

Bachelor of Arts - Public Relations Management

University of Professional Studies, Accra.
Accra,Ghana.
10-2024

Skills

  • Project management
  • Customer service
  • Technical writing
  • Conflict resolution
  • Interpersonal communication
  • Interior design
  • Research skills
  • 2D and 3D modeling
  • Photography
  • Space planning

Languages

English
First Language

Computer Literacy

  • In-depth knowledge of Microsoft office suite (Word, Excel, Outlook, Powerpoint) and internet applications.
  • Ability to manage Emails.
  • Basic typing skills.

References

  • Dr. Myles Hagan (Universal Merchant Bank)

E-banking manager

0244819266

  • Mr. Evans Peprah (EP Ushering Agency)

Founder and CEO

0249000711

  • Mr. George Lomotey (Ghana Broadcasting Corporation)

Director of marketing

0244540540.

Timeline

Transmission Operator

Professor Amin Alhassan
12.2024 - 09.2025

Bank Intern

Dr Myles Hagan
07.2023 - 08.2023

Travel Administrator

Mr Hendrick Kenyi Lakoussan
02.2023 - 08.2023

Event Usher

Mr Evans Peprah
01.2023 - 06.2024

Certificate of Technical Studies - Interior Design

Deseret School of Design

Bachelor of Arts - Public Relations Management

University of Professional Studies, Accra.

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Edem Kwabena Kudonoo