Hi, I’m
Edem Wunu
Accra
Yesterday’s home runs don’t win today’s games.
Babe Ruth
Summary
Seasoned Business Analyst with rich experience in Operations with over 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
years of professional experience
Work History
WorkSource
SOP Documentation Specialist
08.2023 - Current
Job overview
- Collaborated with quality assurance team to ensure 100% compliance with regulatory requirements.
- Translated complex technical information into intuitive clear format to improve implementation timelines by 10%
- Provided staff training for 5 team members and mentorship in preparing Procedure Manuals for various functional units.
- Created information architecture to format content and method of distribution.
- Maintained organized and efficient document flows for all Process Manuals by using excellent planning and multitasking skills.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Identified areas of weakness in Virtual Assistant onboarding process and recommended or implemented process improvements to fully automate the process
- Worked with internal team members to remedy issues with preemptive solutions.
GCB Bank PLC
BUSINESS ANALYST
06.2022 - Current
Job overview
- Assisted in-depth business process evaluation of customer onboarding processes, resulting in 10% reduction in error rates for loan application and account opening processes, respectively
- Championed analysis of cycle time for Account opening process of the Bank’s Central Processing
- Center to improve lead time, reduce waste in the form of waiting, and transportation of work items and recommended the optimization of human resources for optimum work output
- Pioneered digitalization of the Business Process Optimization Unit Evaluation Form, enabling real-time monitoring and quicker performance indicator computations, promoting paperless documentation
- Successfully created comprehensive training materials and delivered presentations on business process optimization, quality management, and operational risk awareness, fostering a culture of continuous improvement and risk mitigation within GCB Bank
- Defined business rules, process requirements and process risks to document the business processes in Visio for various functional and business units, including Retail Banking, Central Processing Centre (CPC), Security and Fraud
- Management, Insurance, Operational Risk Management, Security Operations
- Centre, and Cyber & Information Security to standardize processes and improve operational excellence
- Supported the re-engineering of end-to-end processes for the Central
- Processing Centre, Centralized Hospital Collection System Application using the Six Sigma DMAIC methodology, leading to improved process quality
- Championed the comprehensive analysis of the lead time for the Bank's Central
- Processing Center account opening process using Excel and Power BI, to provide insights to support key management decisions in resource allocation
- Developed comprehensive business intelligence reports in Power BI to track and analyze error rates in the end-to-end account opening and loan processes to improve data quality, reduce reworks, reduce turnaround times and ultimately improve the customer onboarding experience
- Developed training manuals and delivered presentations on Continuous improvement, Lean, and Six Sigma to emphasize the importance of quality management and operational excellence within the banking industry, with a specific focus on GCB Bank.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created data models to support decision-making processes.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Executed analysis of risks and identified risk mitigation strategies.
- Analyzed open account opening applications, backlog, and incomplete applications to provide the Account Opening team with insights.
- Provided rapid and effective solutions to internal customer challenges, promoting seamless business operations, and enhancing service quality and customer satisfaction
GCB Bank PLC
ASSISTANT POWER SPECIALIST
02.2017 - 05.2022
Job overview
- Conducted analysis of net present value and cost benefits for projects, including evaluating the use of solar energy versus electrical power for the proposed Salaga Branch
- Collaborated with the S&IT Department to implement the SysAid platform, increasing efficiency, incident report tracking, and service delivery to improve customer satisfaction
- Conducted surveys to assess service quality, identify challenges faced by internal customers, and propose innovative approaches for improvement within the Janitorial and Power Specialist teams
- Worked closely with the Business Continuity and Planning Unit, consultants, and stakeholders to design and implement emergency escape plans for Head
- Office, Liberty House, and Disaster Recovery Centre to improve employee safety in the work environment.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
COUNCIL FOR SIX SIGMA CERTIFICATION , Online
No Degree from Lean Six Sigma Green Belt
05.2023
COURSERA| GOOGLE, Online
No Degree from DATA ANALYTICS
02.2022
ANHALT UNIVERSITY OF APPLIED SCIENCES, Bernberg, Germany
MBA from International Trade
07.2019
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI, GHANA
Bachelor of Science from Civil Engineering
06.2015
Skills
- Microsoft Visio, Microsoft Excel, Microsoft Project, Tableau, Microsoft Power BI, Microsoft Powerpoint, Canva, Google Docs,
- Business Requirements, Business Process Re-Engineering, Business Process Mapping, Process Improvement Techniques, Process Workflow
- Project Implementation, Time Management, Staff Training, Startup Business Management, Project Management, KPI Monitoring, User Acceptance Testing (UAT)
- Data Analytics, SQL, Large Data Set Analysis, Trend Data Analysis
- Critical Thinking, Coordination, Negotiation, Consulting, Business Writing, Collaboration, Communication, Cross-Functional Team Management,
Accomplishments
- Reduced error rates in the Bank's account opening process by 10% by analyzing the return rate of application, designing a Business Intelligence dashboard to monitor monthly error rates and streamlining processes.
- Staff Training - Trained Operations staff of the GCB Bank PLC on basic Total Quality Management, Lean and Six Sigma concepts and computation.
- Designed and implemented an innovative Virtual Assistant Onboarding workflow solution for WorkSource (Startup) -7 employee company.
Hobbies
- Watching Tennis, Formula 1 and English football
- Traveling and outdoor activities
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SOP Documentation Specialist
WorkSource
08.2023 - Current
BUSINESS ANALYST
GCB Bank PLC
06.2022 - Current
ASSISTANT POWER SPECIALIST
GCB Bank PLC
02.2017 - 05.2022
COUNCIL FOR SIX SIGMA CERTIFICATION
No Degree from Lean Six Sigma Green Belt
COURSERA| GOOGLE
No Degree from DATA ANALYTICS
ANHALT UNIVERSITY OF APPLIED SCIENCES
MBA from International Trade
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science from Civil Engineering
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