EDEM ADIABA
Summary
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service and marketing experience in a challenging environment to achieve the corporate goals.
Highly experienced Customer Service professional with 7+years' experience. Able to handle a high volume of customer in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organizations and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly.
Overview
13
13
years of professional experience
Work History
Sales Agent
Ecobank Ghana limited
05.2023 - Current
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
Operation Head
Onango Ghana limited
Western Region Ghana
01.2017 - 01.2019
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
- Scheduled maintenance activities for equipment and machinery on a regular basis.
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
- Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.
- Oversaw budgeting processes, financial reporting activities, and resource allocation decisions.
Area Account Developer
MTN Ghana
01.2015 - 01.2016
- Identified prospective customers by using business directories and following leads from existing clients.
- Exceeded personal sales goals for total revenues and new accounts.
Assistant sales representative
Ghacem limited
01.2013 - 01.2014
- Developed key customer relationships to increase sales.
- Maintained updated records of customer interactions and transactions.
- Performed comprehensive market research to expand sales.
Purchasing and supply officer
Davikta co ltd
01.2012 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales and marketing executive
Glico insurance
01.2011 - 01.2012
- Developed and implemented successful sales strategies to maximize profits.
- Established relationships with potential customers through cold calling and networking activities.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
Education
Bachelor of Arts - Marketing
University of Cape Coast
07-2018
Executive Certificate In Banking -
Charted Institute of Bankers (CIB)
04-2014
Higher National Diploma - Sales And Marketing Education
Cape Coast Technical University
05-2013
Skills
- Strategy Development
- Sales Follow-Up
- Client Relations
- Consultative Selling
- strong communication skills
Timeline
Sales Agent
Ecobank Ghana limited
05.2023 - Current
Operation Head
Onango Ghana limited
01.2017 - 01.2019
Area Account Developer
MTN Ghana
01.2015 - 01.2016
Assistant sales representative
Ghacem limited
01.2013 - 01.2014
Purchasing and supply officer
Davikta co ltd
01.2012 - 01.2014
Sales and marketing executive
Glico insurance
01.2011 - 01.2012
Bachelor of Arts - Marketing
University of Cape Coast
Executive Certificate In Banking -
Charted Institute of Bankers (CIB)
Higher National Diploma - Sales And Marketing Education
Cape Coast Technical University
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