Overview
Work History
Education
Skills
Websites
Recognition
Timeline
Generic
Ebenezer Solomon Mensah

Ebenezer Solomon Mensah

Accra

Overview

14
14
years of professional experience

Work History

Brand Ambassador (Contact Center Agent)

EServices Africa Limited
11.2022 - 02.2023
  • Answered about 60-100 calls daily to provide solutions to customer's inquiries and complaints by accurately using business tools to record all customer transactions and forwarded same to the appropriate team for resolutions.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained clean, organized and professional work environment.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Enhanced team productivity through effective collaboration and communication with colleagues.
  • Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.

Telesales Associate

Milvik BIMA Ghana
01.2022 - 05.2022
  • Made calls to a range of potential customers to educate them about all aspects of BIMA's products and services and be able to answer their questions and concerns with the view of heightening their interest to buy a policy
  • Evaluated customer's needs in line with the products and services to build a long-lasting relationship
  • Used business tools to accurately record all customer transactions
  • Closed sales and executed other goals in accordance with the company's standards of professionalism, quality and conduct
  • Looked to upsell appropriate products and services to existing customers
  • Actively contributed to the immediate team during meetings and learning initiatives, and always looked for opportunities to grow and develop.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Streamlined the sales process by implementing efficient time management strategies and prioritizing tasks.

Life planner

Enterprise Life Insurance/ Edward Mensah, Wood & Associates
10.2020 - 01.2022


  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

Project Coordinator/ Administrator (Volunteer)

Community And Family Aid Foundation (CAFAF-NGO)
10.2013 - 04.2019
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained personnel records and updated internal databases to support document management.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Warehouse Manager

OLAM Ghana Ltd. (Cocoa Division)
11.2011 - 01.2013
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Implemented preventative maintenance program to minimize equipment downtime and repair costs.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Laboratory Technologist

Ghana Health Service (Asunafo-North Directorate, Akrodie Health Center)
02.2011 - 07.2011
  • Collected and received samples for analyses
  • Analysed samples for accurate results
  • Followed and ensured strict safety procedures
  • Maintained good relations with staff and clients
  • Supervised and supported junior staff
  • Maintained and ensured a sterile working environment.
  • Enhanced laboratory efficiency by implementing effective inventory management and organization systems.
  • Reduced error rates in test results by maintaining equipment calibration and conducting rigorous quality control checks.
  • Streamlined sample processing for timely results by optimizing workflow and prioritizing tasks effectively.
  • Maintained a safe and compliant work environment by adhering to established safety protocols and guidelines.

Laboratory Technologist

National Service Scheme/ Ghana Health Service (Goaso Municipal Hospital)
02.2009 - 08.2009
  • Enhanced laboratory efficiency by implementing effective inventory management and organization systems.
  • Reduced error rates in test results by maintaining equipment calibration and conducting rigorous quality control checks.
  • Streamlined sample processing for timely results by optimizing workflow and prioritizing tasks effectively.
  • Maintained a safe and compliant work environment by adhering to established safety protocols and guidelines.

Education

Certificate - Insurance Agency and Risk Management

Ghana Insurance College
Accra
02.2020

Professional Diploma - Database Administration

Ghana Institute of Management and Public Administration
Accra
09.2015

Advanced Executive Certificate - Administration and Management

Graduate School of Governance and Leadership
Accra
06.2012

Higher National Diploma - Science Laboratory Technology

Accra Polytechnic
Accra
09.2008

Senior Secondary Certificate - General Science

Holy Trinity Cathedral Senior Secondary School
Accra
07.2004

Skills

  • MS Office
  • Project Planning
  • Analytical Thinking
  • Data Entry
  • Schedule Coordination
  • Technical Documentation
  • Resource Optimization
  • Office Administration
  • Expense Monitoring
  • Supplies Ordering
  • Customer Service
  • Financial Oversight
  • Travel Coordination
  • Events Coordination
  • Executive Support
  • Project Coordination
  • Team Building and Leadership
  • Administrative Support
  • Multiple Priorities Management
  • Documentation and Reporting
  • Budget Development
  • Meeting Facilitation
  • Business Administration
  • Complaint Resolution
  • CRM Software
  • Task Prioritization
  • Telephone Etiquette
  • Staff Management
  • Logistics Management
  • Facility Security
  • Safety Oversight
  • Inventory Management
  • Staff Supervision
  • Sample Preparation
  • Medical Office Administration
  • Medical Records Management
  • Laboratory Work Competency
  • Laboratory Safety Protocols
  • Microbiological Analysis
  • Chemical Handling
  • Performance Tracking
  • Appointment Setting
  • Service Sales
  • Goal-Oriented
  • Cold-Calling
  • Sales Expertise
  • Call Management
  • Objection Handling
  • Building Rapport
  • Market Research
  • Closing Sales

Recognition

  • Certificate of recognition for dedicated service, commitment and hard work, Association of Methodist Church Choirs, GHAMECC, Accra Diocese, 2021
  • Member of the Accra Diocesan Band that won the 1st position at the national singing competition, Connexional Union of Methodist Singing Bands, 2019
  • Led Goaso Methodist JHS to win 1st position at the inter schools cultural festival (choral competition), G.E.S. AsunafoNorth municipal, Brong-Ahafo., 2012
  • Groomed Goaso Circuit Girls' Fellowship to win 2nd position at the singing competition, (Sunyani Diocesan Conference, The Methodist Church Ghana), 2012
  • Clocked 98% relative productivity during first year of engagement as a warehouse manager and was nominated for promotion., 2012
  • Led Goaso Circuit Choir to win 5th position at the singing competition, (Sunyani Diocesan Conference, The Methodist Church Ghana), 2011
  • Led Goaso Circuit Methodist Youth Fellowship to win 2nd position at the singing competition, (Sunyani Diocesan Conference, The Methodist Church Ghana), 2011
  • Groomed Goaso Circuit Women's Fellowship to win 1st position at the singing competition, (Sunyani Diocesan Conference, The Methodist Church Ghana), 2011
  • Best Group Member, Methodist Youth Fellowship, Accra Wesley Cathedral, 2007
  • S.R.C. Male personality, Holy Trinity Cathedral Secondary School, 2003
  • S.R.C. Outstanding executive, Holy Trinity Cathedral Secondary School, 2003
  • 4th overall best student (Methodist Competitive Exams) - Methodist Educational Unit, Greater Accra Region., 2000
  • 2nd best student (English language, Methodist Competitive Exams) - Methodist Educational Unit, Greater Accra Region., 2000
  • 2nd position in quiz competition (Library Week Celebration, Ghana Library Board, Greater Accra Region.), 1998

Timeline

Brand Ambassador (Contact Center Agent)

EServices Africa Limited
11.2022 - 02.2023

Telesales Associate

Milvik BIMA Ghana
01.2022 - 05.2022

Life planner

Enterprise Life Insurance/ Edward Mensah, Wood & Associates
10.2020 - 01.2022

Project Coordinator/ Administrator (Volunteer)

Community And Family Aid Foundation (CAFAF-NGO)
10.2013 - 04.2019

Warehouse Manager

OLAM Ghana Ltd. (Cocoa Division)
11.2011 - 01.2013

Laboratory Technologist

Ghana Health Service (Asunafo-North Directorate, Akrodie Health Center)
02.2011 - 07.2011

Laboratory Technologist

National Service Scheme/ Ghana Health Service (Goaso Municipal Hospital)
02.2009 - 08.2009

Certificate - Insurance Agency and Risk Management

Ghana Insurance College

Professional Diploma - Database Administration

Ghana Institute of Management and Public Administration

Advanced Executive Certificate - Administration and Management

Graduate School of Governance and Leadership

Higher National Diploma - Science Laboratory Technology

Accra Polytechnic

Senior Secondary Certificate - General Science

Holy Trinity Cathedral Senior Secondary School

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Ebenezer Solomon Mensah