Ebenezer Kelvin Dadzie

• Troubleshot system issues related to network connectivity, software installation and configuration, printing.
• Maintained inventory records of IT equipment and supplies.
• Performed system backups and restores as required.
• Monitored system performance and implemented preventive maintenance procedures.
• Implemented security measures such as firewall configuration and virus protection software installation and updates.
• Resolved hardware issues including replacing parts as necessary.
• Installed and configured hardware, software, systems, networks, printers, and scanners.
• Set up user profiles on local machines according to established standards.
• Provided recommendations on hardware purchases based on customer requirements.
• Configured routers, switches and wireless access points for LANs and WANs.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

• Developed key customer relationships to increase sales.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

I was involved IT operations thus the activities and processes involved in managing and maintaining the organization's IT infrastructure and systems. It includes tasks such as hardware and software installation, configuration management, network monitoring, system maintenance, troubleshooting, and ensuring overall IT service delivery. IT operations teams are responsible for ensuring the availability, performance, and security of IT systems, as well as addressing any issues or incidents that may arise. These teams often follow best practices and use various tools and technologies to streamline operations and optimize IT service delivery.

• Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
• Conducted student assessments to measure progress and growth.
• Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources.
• Monitored student progress through frequent assessments of various computer tasks.

• Performed clerical tasks for senior team members.
• Communicated with multidisciplinary team to learn and develop practical skills.
• Updated existing software applications by studying design specifications and performance requirements.
• Developed reports using MS Excel and Access for tracking purposes.
• Monitored server logs to ensure proper functioning of servers and network equipment.
• Provided technical support to users with various IT related problems.
• Assisted in troubleshooting complex technical issues across multiple platforms.