Ebenezer Mensah
Cape Coast
Summary
Dynamic bartender with a service-oriented mindset, recognized for enhancing customer satisfaction at Anomansa Beach Resort. Leveraged strong communication skills and attention to detail to craft high-quality cocktails and create a welcoming atmosphere. Proven ability to improve performance and streamline operations while maintaining reliability and discretion in all interactions.
Overview
7
7
years of professional experience
Work History
Bartender
Anomansa Beach Resort
Elmina, Ghana
01.2025 - Current
- Adapted to fast-paced environment, handling multiple orders simultaneously with precision
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Lemon Beach Resort
Elmina, Ghana
11.2019 - 12.2024
- Engaged with guests to create a welcoming atmosphere and provide exceptional service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Receptionist
Royal Elmount Hotel
Elmina, Ghana
04.2019 - 11.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved guest inquiries and complaints effectively, maintaining high levels of customer satisfaction.
- Assisted management in creating promotional materials to enhance hotel visibility and attract clientele.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Skills
Highly reliable
Patience and tolerance
Service-oriented mindset
Performance improvement
Team player attitude
Clear and effective communication
Cleanliness and hygiene
Handling difficult customers
Hospitality service expertise
Health codes compliance
Fluency in English language
Languages
English
Fante
Timeline
Bartender
Anomansa Beach Resort
01.2025 - Current
Bartender
Lemon Beach Resort
11.2019 - 12.2024
Receptionist
Royal Elmount Hotel
04.2019 - 11.2019