EBENEZER TINKORANG
Accra,GHANA
Summary
Dedicated professional with a strong foundation in customer relationship management and IT support ethics, demonstrating resilience under pressure and proactive engagement. Skilled in adapting to new technology, ensuring time efficiency and safety consciousness while maintaining a positive attitude. Committed to cross-functional collaboration and risk management, with a focus on service orientation and interpersonal empathy to enhance organizational success.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
IT technical support intern
GHANA ARMED FORCES HQ-DIRECTORATE OF INFO TECH
Accra, Greater Accra Region
06.2023 - 08.2023
- Enhanced user understanding by providing comprehensive IT support.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Protected data and systems from viruses by maintaining robust security.
- Conducted hardware maintenance to prolong equipment life.
- Collaborated on cybersecurity measures to safeguard company information.
- Performed regular system checks for potential threats or malfunctions.
- Installed and updated software suites to ensure data security.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
National Service - Customer Engagement Officer
GCB BANK PLC-LEGON BRANCH
Legon, Greater Accra Region
10.2024 - Current
- Welcomed customers warmly, creating a positive first impression about the company.
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Maintained confidentiality of records to uphold privacy regulations.
- Delivered excellent service whilst handling guest complaints and queries.
- Assessed client satisfaction and communicated issues to organizational leaders.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Assisted team members in addressing complex guest enquiries and concerns, to secure positive outcome.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organized to uphold professional office reputation.
- Supported office staff by managing operational workflow.
Education
WASSCE - BUSINESS
WEST AFRICA SENIOR HIGH
Adenta, Greater Accra Region 09.2017 - 06.2020
Diploma - INFORMATION TECHNOLOGY MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
Madina, Greater Accra Region 08.2020 - 08.2022
Bachelor of Science - INFORMATION TECHNOLOGY MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
Maina, Greater Accra Region 08.2022 - 08.2024
Skills
- Customer relationship management
- Adapting to new tech
- Patience and composure
- IT support ethics
- Service orientation
- Time efficiency
- Safety consciousness
- Resilience under pressure
- Proactive engagement
- Interpersonal empathy
- Positive attitude
- Risk Management
- Cross functional collaboration
Languages
English
Intermediate
TWI
Intermediate
Timeline
National Service - Customer Engagement Officer
GCB BANK PLC-LEGON BRANCH
10.2024 - Current
IT technical support intern
GHANA ARMED FORCES HQ-DIRECTORATE OF INFO TECH
06.2023 - 08.2023
Bachelor of Science - INFORMATION TECHNOLOGY MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
08.2022 - 08.2024
Diploma - INFORMATION TECHNOLOGY MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
08.2020 - 08.2022
WASSCE - BUSINESS
WEST AFRICA SENIOR HIGH
09.2017 - 06.2020
Similar Profiles
Henrik ParsgaardHenrik Parsgaard
Infantry Assaultman at Armed Forces of Ukraine (ZSU), National Directorate of Intelligence (HUR)Infantry Assaultman at Armed Forces of Ukraine (ZSU), National Directorate of Intelligence (HUR)
Beatrice AidooBeatrice Aidoo
Teacher at Ghana Edu. Service (Ghana Armed Forces Edu. Unit)Teacher at Ghana Edu. Service (Ghana Armed Forces Edu. Unit)
Moses AshalleyMoses Ashalley
Military Chaplain/ Church Pastor at Ghana Armed Forces/ Meridian Ghana ConferenceMilitary Chaplain/ Church Pastor at Ghana Armed Forces/ Meridian Ghana Conference
Kofi Doe DzahKofi Doe Dzah
Inspection officer (national service personnel) at Health Facilities Regulatory Agency (HeFRA)Inspection officer (national service personnel) at Health Facilities Regulatory Agency (HeFRA)
Felix AkorliFelix Akorli
Payroll Collections Manager at IZWE Savings and Loans PLCPayroll Collections Manager at IZWE Savings and Loans PLC