EBENEZER OSSOM BAAH
IT SUPPORT
Accra
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician - Support Services
Multithread ICT Solutions
01.2021 - Current
- Diagnose and solve computer hardware and software faults (updating antivirus and MS Offices tools)
- Analyzed software hardware and network systems for various transmission systems.
- Configured and installed routers, switches, and wireless controllers.
- Evaluated complex computer systems to assess vulnerability and risk.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Office Assistance
Associated Consultants Ltd
09.2015 - 12.2021
- Monitor the level of supplies and handle shortages
- Arrange delivery or pick up of all canteen items
- Ensure food is handled and served properly.
- Ensure a clean service area
- Supervise canteen activities as required
- Order, obtain, and account for food items on behalf of the Company
- Perform receptionist duties when needed
Education
IPMC IT Training Center
06.2021
Ghana Telecom University College
05.2015
Skills
- Desktop Technical Support
- Application Installations
- Hardware Installation
- Remote Support
- Network Troubleshooting
- IT Documentation
- IT Asset Management
- System Maintenance
- Computer Diagnostics
- Hardware Configuration
- Tracking and Documentation
Personal Information
- Date of Birth: 12/21/1993
- Nationality: Ghanaian
Certification
- Licensed MD-101: Managing Modern Desktops
Languages
English
Timeline
IT Technician - Support Services
Multithread ICT Solutions
01.2021 - Current
Office Assistance
Associated Consultants Ltd
09.2015 - 12.2021
IPMC IT Training Center
Ghana Telecom University College
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