Open To Work
EBENEZER OSEI KUSI
RECEPTIONIST, WAITER, ROOM ATTENDANT
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursPaid time offTeam Building / Company RetreatsPersonal development programsCareer advancementWork-life balanceOverview
9
9
years of professional experience
Work History
RECEPTIONIST
BEST WAY HOTEL
06.2022 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate smooth workflow and information sharing.
- Developed and implemented filing system for improved document retrieval and organization.
- Trained new reception staff on office protocols and customer service best practices.
- Handled multiple phone lines, directing calls promptly to appropriate personnel or department.
- Assisted in managing inventory of office supplies, ensuring adequate stock levels at all times.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Supported company correspondence by drafting and distributing memos and emails.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
WAITER
ALVAROS RESTAURANT
01.2017 - 05.2022
- Delivered exceptional customer service by anticipating guest needs and ensuring a positive dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining high service standards.
- Trained and mentored new team members on menu offerings and service protocols to enhance overall performance.
- Oversaw daily operations, managing seating arrangements to optimize flow during peak hours for increased efficiency.
- Implemented strategies to improve customer satisfaction, resulting in repeat business and positive reviews.
- Resolved guest complaints promptly, utilizing problem-solving skills to maintain a welcoming atmosphere.
CASHIER AND RECEPTIONIST
BESTIES LOUNGE
02.2022 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular reconciliation and audits.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Trained junior receptionists on customer service protocols and office procedures, fostering team efficiency.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
DIPLOMA - Business Administration
2022.05 - 2023.11
CERTIFICATE - GENERAL ARTS
05.2013
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Greeting and seating clients
- Office administration
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Additional Information
Reference
MR ODURO SAMUEL, SUPERVISOR
Contact: +233 57 000 9560
MRS KYEREMAH IRENE, MANAGING DIRECTOR
Contact: +233244681430
MRS VERONICA ADDAE NYANTEKYI
Contact: +233246264073
Reference contact.
These people are the best people who saw the best in me to recommend me to you because I have serve them with diligent and passion. I see no body but them to disclose any information about me to who ever it may concerned
Timeline
RECEPTIONIST - BEST WAY HOTEL
06.2022 - Current
AFFILIATE SCHOOL OF PROFESSIONAL STUDIES - DIPLOMA, Business Administration
2022.05 - 2023.11
CASHIER AND RECEPTIONIST - BESTIES LOUNGE
02.2022 - 03.2022
WAITER - ALVAROS RESTAURANT
01.2017 - 05.2022
ASANTEMAN SENIOR HIGH SCHOOL - CERTIFICATE, GENERAL ARTS