EBENEZER ONOFURHO
Accra
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Chief Operations Officer
Women in Health
Accra
07.2024 - 11.2024
- Overhauled operational policies to streamline project execution, achieving a 60% cost reduction
- Fostered relationships with stakeholders to ensure consistent service delivery and process alignment
Administrator
Gazebo Restaurant & Playground
Accra
06.2021 - 10.2022
- Revamped organizational processes, increasing productivity by 20% and reducing payroll errors to 0%
- Coordinated team activities and enhanced communication, resulting in a 30% decrease in delays
Sales & Marketing Manager
Digital Document Services Limited
Accra
07.2018 - 05.2021
- Team Head and team organizer with managing of over 12 staff
- Preparation of proposal and reviews
- Field supervision, and proposal distribution
- Marketing of clients and follow-ups
- Documentation, presentations, and clientele-relations
- Negotiations, Difficult client management & client satisfaction
Business Development Manager
The Business Executive Magazine
Accra
12.2016 - 06.2018
- Team Head and team organizer with managing of over 12 staff
- Preparation of proposal and reviews
- Field supervision, and proposal distribution
- Marketing of clients and follow-ups
- Documentation, presentations, and clientele-relations
- Negotiations, Difficult client management & client satisfaction
Education
Bachelor of Science - Business Administration
IAEC University
Togo10.2016
Skills
- Operational Efficiency
- Team Leadership
- Data Management
- Process Improvement
- Customer Service
- Digital Tools Expertise
- Operational excellence
- Organizational development
- Strategic planning
- Crisis management
- Cross-functional coordination
- Corporate administration
- Profitability improvement
- Business analysis
- General management and administration
- Administrational leadership
- Organizational leadership
- Team bonding
- Best practices
- Operations management
Certification
- Digital Marketing Certification, Google Digital Garage, 2022
- Digital Marketing Certification, Aleph, 2023
- Business Development Training, Business Development Foundation & LinkedIn Learning, 2023
- Business Analysis Tools & Techniques, LinkedIn Learning, 2022
References
References will be available on request.
Customizationnotes
Highlighted data-driven decision-making, leadership, and operational efficiency, aligning with typical Operations Manager requirements., Showcased certifications and tools expertise relevant to operations and digital management., Added specific achievements to demonstrate relevant impact and leadership capabilities.
Projecthighlights
- Operational Transformation, Spearheaded a restructuring project that reduced downtime by 35% in previous roles.
- Customer Retention, Designed and executed customer-centric initiatives, increasing repeat business by 40%.
- Team Collaboration, Led diverse teams in high-pressure environments, ensuring consistent delivery of KPIs.
Languages
English
First Language
Accomplishments
- Achieved tremendous results by effectively helping with client retention
- Documented and resolved clients' conflicts which led to winning a bid of over $60,000.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 12 in the development of a sales and marketing plan.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Researches
Reading
Tourism
Adventures
Timeline
Chief Operations Officer
Women in Health
07.2024 - 11.2024
Administrator
Gazebo Restaurant & Playground
06.2021 - 10.2022
Sales & Marketing Manager
Digital Document Services Limited
07.2018 - 05.2021
Business Development Manager
The Business Executive Magazine
12.2016 - 06.2018
Bachelor of Science - Business Administration
IAEC University
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