EBENEZER ACQUANDOH NOONOO
New Weija
Summary
An enthusiastic individual ready to contribute to team success through hard work. Willing to learn, grow, and excel in this great institution. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Direct Sales Executive (Contract)
Fidelity Bank Ghana Ltd
05.2023 - Current
- Sell products of Fidelity Bank
- Drove team revenue totals by bringing in top sales numbers.
- Provided exceptional after-sales support, ensuring customer satisfaction and fostering long-term loyalty.
- Exceeded monthly sales targets by implementing effective prospecting techniques and generating leads.
- Built strong client relationships through consistent follow-up, addressing enquiries, and resolving concerns.
Banking hall executive (NSS)
Fidelity Bank Ghana Ltd
11.2021 - 11.2022
- Sell the Bank's e-banking products, such as the Fidelity Mobile App, USSD, Kukua (WhatsApp Banking) and Ghana Pay.
- Assisting with the first time set up and reset of the customers’ Mobile App, USSD, Kukua and Ghana Pay
- Enquire on the needs of customers and assist with their requests.
- Open web accounts Sell and assist with the set-up of the Bank’s prepaid OX cards.
- Ensure order and sanity in the banking hall
Intern
Republic Bank Ghana PLC
06.2019 - 08.2019
- Support in the recording of returned cheques based on laid down criteria.
- Support in the recording of returned cheques based on laid down criteria.
- Support in the reviewing of account opening details as against the bank’s checklist.
- Support in the reviewing of loan applications.
- Assist in responding to customers’ requests.
- File and photocopy of documents.
Education
MBA - Finance
Methodist University Ghana
Accra, Ghana11.2024
Bachelor of Arts - Economics And Geography & Resource Analysiss
University of Ghana Legon
ACCRA11.2021
West African Secondary School Certificate Examination (WASSCE) -
Mfantsipim School
Cape Coast, Ghana05.2017
Basic Education Certificate Examination (BECE) -
New Hope School
06.2014
Skills
- Good in Microsoft Office Applications
- Good written and verbal communication
- Good time management
- Fast learner, ready to learn even on the job
- Results driven with excellent interpersonal and customer service expertise
- Good team player with attention to detail
Accomplishments
- Mostly exceeded monthly targets for the setting up of the Fidelity Mobile App, USSD, and Kukua (WhatsApp Banking).
- Finished among the top 20 banking hall executives (BHE) with the most signups for the Fidelity Mobile App, USSD and Kukua (WhatsApp Banking) out of an overall total of 75 BHEs
- Among the top 3 banking hall executives with the most signups for the Mobile App, USSD and Kukua (WhatsApp Banking) in the month of August 2022.
- Contributed immensely to the success of Dansoman Branch, especially with the e-banking lines in the year 2022.
Languages
English
Twi
Ga
Activities
- Assistant prayer secretary
- House Representative
Dates
01/04/23, 11/01/21, 11/30/22, 06/01/19, 08/31/19, 2017, 2021, 2014, 2017, 2014
References
- Mr. Johnson Boadi Asamoah, Golden Pride Savings and Loans, Managing Director, boadi_asamoah@yahoo.com, 0208212953
- Emmanuel Sackey, Republic Bank Ghana PLC, Operations Manager, williesackey@yahoo.com, 0243775500
- Perry Acquah, Fidelity Bank Ghana Ltd, Operations Manager, pyacquah@myfidelitybank.net, 0554444342
Timeline
Direct Sales Executive (Contract)
Fidelity Bank Ghana Ltd
05.2023 - Current
Banking hall executive (NSS)
Fidelity Bank Ghana Ltd
11.2021 - 11.2022
Intern
Republic Bank Ghana PLC
06.2019 - 08.2019
MBA - Finance
Methodist University Ghana
Bachelor of Arts - Economics And Geography & Resource Analysiss
University of Ghana Legon
West African Secondary School Certificate Examination (WASSCE) -
Mfantsipim School
Basic Education Certificate Examination (BECE) -
New Hope School
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