EBENEZER NANA KWESI ASARE
Application Support Analyst
Accra
Summary
Experienced Application Support Analyst skilled in troubleshooting, system maintenance, and user support. Seeking to transition into an Analyst, Tester role, bringing expertise in problem-solving, documentation, and application functionality to ensure high-quality software releases. Quick to adapt to new testing tools and methodologies with a strong focus on application performance and user experience.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
APPLICATION SUPPORT ANALYST
HIGH TECH SYNERGY
09.2023 - Current
- Supported applications across staging and production environments, ensuring optimal performance, stability, and readiness for testing and release
- Investigated application issues, identified root causes, and collaborated with developers to implement permanent fixes, ensuring a seamless user experience
- Monitored and maintained application servers, ensuring compliance with Service Level Agreements (SLA) and providing reliable environments for testing
- Interpreted complex application alerts, performing effective troubleshooting to identify issues and resolve them promptly, ensuring application integrity
- Assisted in the rollout of new software updates and patches, validating compatibility and ensuring stability through pre-release testing
- Conducted software and disaster recovery testing, ensuring business readiness, system resilience, and the ability to pass rigorous functional and stress tests
- Analyzed software functionality, identified areas for improvement, and provided actionable recommendations to development teams for system enhancements
- Collaborated closely with development teams to validate post-release functionality, gathering feedback and ensuring the application met quality standards before deployment
- Fostered strong client relationships through superior customer service, providing prompt resolutions and enhancing overall client experience, contributing to user acceptance testing (UAT) success
- Improved incident resolution efficiency, reducing average resolution time and enhancing user satisfaction through proactive troubleshooting and system optimization
- Led the successful implementation of a report generation feature for TAS Orders, ensuring accurate data retrieval and improved user experience
- Played a crucial role in the integration of Channel Partners and TAS systems, conducting pre-deployment validation, ensuring smooth deployment, and minimizing downtime
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 10%.
ATTACHMENT
MEDIA GENERAL
02.2023 - 08.2023
- Installed and upgraded Windows operating systems, ensuring up-to-date software and system functionality
- Configured and maintained computer hardware and peripherals, contributing to efficient and reliable IT operations
- Networked computers for printer and file sharing, optimizing resource accessibility and collaboration
- Installed and configured computer networks and systems, providing robust infrastructure support
- Identified and resolved network and system issues, maintaining smooth and uninterrupted IT services
- Configured CCTV systems, enhancing security and surveillance capabilities
PERFECT MATCH TECHNICAL CREW PERSON
Media General
05.2023 - 07.2023
- Video Switching
- Directing
- Resolving internet issues
- Provided training to less experienced crew members, fostering skill development and knowledge transfer for improved performance.
- Supported live events with well-controlled lights, sound and video streaming.
ADMINISTRATIVE ASSISTANT
The Odadee Alumni and Mentorship Center PRESEC
09.2021 - 08.2022
- Managed staff and general administrative files with accuracy and confidentiality
- Oversaw the dispatch and receipt of correspondence and letters
- Coordinated procurement activities, including vendor management and order fulfillment
- Executed printing and photocopying tasks for official correspondence and reports
- Arranged and set up conference rooms for meetings, ensuring all requirements were met
- Utilized Google Calendar to schedule and manage bookings and reservations for customers
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
ATTACHMENT
ECOBANK HEADQUARTERS
06.2020 - 08.2020
- Served as an application support personnel
- Sent WirePick messages to various Ecobank affiliates, ensuring accurate and timely financial transactions
- Utilized Customer Relationship Management (CRM) systems to create positions and manage employee profiles
- Assigned roles and responsibilities to employees within the system, ensuring proper user access and security compliance
SUPERVISOR
ACHIEVERS PROCUREMENT AGENCY
09.2016 - 10.2016
- Managed data entry tasks with accuracy, ensuring proper documentation and record-keeping
- Scheduled and confirmed client and customer appointments, maintaining efficient workflow
- Assisted in client interactions by receiving visitors and handling inquiries professionally
- Adapted to and learned new office technologies to improve efficiency and productivity
- Supported procurement processes, ensuring timely and accurate fulfillment of orders
- Worked directly with the CEO, providing administrative and operational support
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Information Technology
Wisconsin International University College
Accra, Ghana 01.2018 - 01.2021
Skills
Testing Tools
Timeline
APPLICATION SUPPORT ANALYST
HIGH TECH SYNERGY
09.2023 - Current
PERFECT MATCH TECHNICAL CREW PERSON
Media General
05.2023 - 07.2023
ATTACHMENT
MEDIA GENERAL
02.2023 - 08.2023
ADMINISTRATIVE ASSISTANT
The Odadee Alumni and Mentorship Center PRESEC
09.2021 - 08.2022
ATTACHMENT
ECOBANK HEADQUARTERS
06.2020 - 08.2020
Bachelor of Science - Information Technology
Wisconsin International University College
01.2018 - 01.2021
SUPERVISOR
ACHIEVERS PROCUREMENT AGENCY
09.2016 - 10.2016
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