Ebenezer Kwame Nyarko
Accra
Summary
Results-driven IT professional with a solid background in technical support, quality assurance, and customer service. Demonstrates strong analytical and problem-solving abilities, with a proven track record of identifying system issues, ensuring compliance with quality standards, and delivering exceptional end-user support. Committed to maintaining high service levels, and contributing to continuous operational improvement through effective communication and technical expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Analyst
Ubiquity
Accra
02.2025 - Current
- Quality Monitoring & Auditing
- Performance Reporting & Analysis
- Process Optimization
- Training and Development
- Root Cause Analysis
- Client and Customer Focus
Customer Service Representative
Ubiquity
Accra
10.2024 - 02.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Concentrix Ghana
04.2024 - 10.2024
- Providing solutions to enhance customers' experience.
- Taking ownership of the customer's situation.
- Escalating unresolved issues to the relevant internal teams for quicker solutions.
- Delivering information about a company's products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
IT Support Specialist
Ghana Health Service Regional Directorate
08.2022 - 10.2023
- Networking
- Implementation of applications used by health personnel to collect necessary data.
- IT proficiency in MS Suite (Excel, PowerPoint, and Word).
- Troubleshooting of software and hardware.
- Collected, analyzed and reported on data for use in operational planning.
- Raising tickets for resolutions on technical issues.
Administrator and Interior Designer
CFS XYLEM
04.2023 - 07.2023
- Developing and designing interior design concepts.
- Social Media Management.
- Working closely with clients to ensure customer satisfaction.
- Implemented new software and technology solutions to enhance office productivity.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Tesano Accra, Ghana08-2022
Visual Arts
Presbyterian Secondary School Aburi
Aburi10-2015
Skills
- Hardware and Software Troubleshooting
- Operating Systems: proficiency in Windows, macOS, and Linux environments
- Networking
- IT Support
- Cybersecurity Basics
- Cloud Computing
- Database Management
- UX/UI Designing
- System Analyst
Certification
Bachelor of Science in Information Technology, Second Class Honors (Upper Division)
Hobbies and Interests
- Research
- Playing video games
- Meditation
- Reading
Timeline
Quality Analyst
Ubiquity
02.2025 - Current
Customer Service Representative
Ubiquity
10.2024 - 02.2025
Customer Service Representative
Concentrix Ghana
04.2024 - 10.2024
Administrator and Interior Designer
CFS XYLEM
04.2023 - 07.2023
IT Support Specialist
Ghana Health Service Regional Directorate
08.2022 - 10.2023
Bachelor of Science - Information Technology
Ghana Communication Technology University
Visual Arts
Presbyterian Secondary School Aburi