Ebenezer Kwakye Nkrumah
Takoradi
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
General Manager
GPRTU TAKORADI MAIN CREDIT UNION
Takoradi
05.2015 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling,funds mobilisation and customer service.
- Monitored financial performance and identified areas for improvement in cost savings and income generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Loan Officer
Anaji Christ the King credit union
Takoradi
01.2012 - 04.2015
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
- Assisted in the development of new products and services for loan customers.
- Prepared reports detailing loan portfolio performance metrics.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Provided customer service support throughout the entire process from application through closing.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Marketing Officer
Anaji Christ the King credit union
Takoradi
10.2005 - 01.2012
- Identified target audiences and developed strategies to reach them through various channels.
- Developed, implemented and evaluated marketing campaigns for new products or services.
- Produced reports analyzing effectiveness of existing campaigns and proposed solutions for improvement.
- Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.
- Monitored industry trends by attending relevant events or reading publications.
Education
Bachelor of Science - Human Resources Management
Pentecost University
11-2017
Diploma in Business Administration -
Cape Coast Polytechnic
Cape Coast 07-2005
SSSCE - General Arts
Bompeh Secondary Technical School
Takoradi 06-2001
Skills
- Account Management
- Financial Administration
- Customer Retention
- Operations Oversight
- Customer Relationship Management
Languages
English
Upper Intermediate
B2
Timeline
General Manager
GPRTU TAKORADI MAIN CREDIT UNION
05.2015 - Current
Loan Officer
Anaji Christ the King credit union
01.2012 - 04.2015
Marketing Officer
Anaji Christ the King credit union
10.2005 - 01.2012
Bachelor of Science - Human Resources Management
Pentecost University
Diploma in Business Administration -
Cape Coast Polytechnic
SSSCE - General Arts
Bompeh Secondary Technical School
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