Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Ebenezer Kusi

1422 Nelson Ave Apt 4E Bronx

Summary

Motivated Associate banker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

In-Seat Server

Yankee Stadium(Seasonal)
Bronx, New York
09.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Delivered correct food items to seats according to order documentation.
  • Maintained speed of service for food orders while minimizing wait time, errors and complaints.
  • Refilled condiments between guests or during slow periods.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Service Experience Representative

Nordstrom
New York
06.2020 - 09.2021
  • Escalated issues with deliveries, store maintenance, and customer service to store manager and delegated activities for team to respond as necessary
  • Managed over 50 customers per day.
  • Operated cash register and Point of Sale (POS) system to complete accurate cash and credit transactions; confirmed amount of money in register at beginning and end of each shift
  • Anticipated customer and store needs during high-volume periods to keep store operating at is highest standard while providing positive customer service experience
  • Maintained clean and organized workspace as per company protocols so that staff can locate resources and products as needed
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Support Associate

Nordstrom
New York, NY
11.2019 - 10.2020
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.

Lead Sales Associate

FinishLine
Bronx, NY
12.2017 - 09.2018
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Received deliveries; restocked sales floor with new items and distributed packages to families who were picking up their orders
  • Monitored sales team performance and provided constructive feedback.
  • Trained and developed new sales team associates in products, selling techniques and company procedures..
  • Solved customer challenges by offering relevant products and services.

Sales Associate/Cashier

Westside Market
New York, NY
06.2017 - 09.2017
  • Served customers in prepared foods department; paid close consideration to dietary restrictions and allergies to ensure safety of all patrons
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated POS terminals and cash drawer balancing.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Delivered consistently pre-ordered and catered food to local residents for special events/request
  • Helped customers complete purchases, locate items and join reward programs.

Education

Bachelor of Science - Business, Accounting

Hunter College
695 Park Ave New York,NY 10065
01.2024

Skills

  • Computer Skills: Microsoft Office (Word, Excel, PowerPoint)
  • POS Systems and Ordering Platforms
  • Credit Card Applications
  • Discrepancy Resolution
  • Verbal and Written Communication

Timeline

Service Experience Representative

Nordstrom
06.2020 - 09.2021

Sales Support Associate

Nordstrom
11.2019 - 10.2020

In-Seat Server

Yankee Stadium(Seasonal)
09.2019 - Current

Lead Sales Associate

FinishLine
12.2017 - 09.2018

Sales Associate/Cashier

Westside Market
06.2017 - 09.2017

Bachelor of Science - Business, Accounting

Hunter College

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Ebenezer Kusi