Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher
Ebenezer Hammond

Ebenezer Hammond

Accra

Summary

Results-driven Operations Executive known for high productivity and efficient task completion. Specialize in strategic planning, data analysis, and CRM management to optimize sales processes. Excel in communication, problem-solving, and teamwork, ensuring seamless coordination across departments for improved sales performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Kaizen Deliveries
Accra
11.2020 - Current
  • Utilized teamwork to generate leads for supplies and manage courier onboarding process
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Negotiated pricing and provided effective solutions through strong vendor relationships

Insurance Agent

Prudential life Insurance Ghana
Accra
03.2019 - 08.2020
  • Respond to customer calls to swiftly resolve issues and answer questions
  • Present financial well-being information to groups of people to cultivate new business
  • Schedule fact-finding appointments and consultations to determine client needs and overall financial situations
  • Build relationships with clients through active listening and human relational skills to provide excellent service
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts

Teaching Assistant

Accra Technical University
Accra
09.2015 - 08.2016
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Assisted lecturers with supervision and invigilation of exam
  • Assessed student assignments to check quality and completeness and assign grades
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations

Research Assistant

Bureau Of Market And Social Research Ltd
Accra
10.2015 - 03.2016
  • Wrote and edited data collection forms and questionnaires
  • Summarized search results by preparing written reports, graphs, fact sheets and tables
  • Conducted interviews of 8-10 interviewers per day with a very high level accuracy compared to 6 interviews per day for my peers
  • Recruited and screened participants for surveys and studies
  • Conducted product testings
  • Audio transcribing

Education

Bachelor of Science - Statistics

University Of Energy And Natural Resources
Ghana
05.2018

Higher National Diploma - Statistics

Accra Technical University
Accra, Ghana
05.2015

Skills

  • Sales and marketing strategies
  • Knowledge in the use of Microsoft office
  • Verbal and Written Communication
  • Data collection and organization
  • Knowledge in SPSS
  • Basic knowledge in python for analysis
  • Basic Knowledge in power BI

Languages

English, Ga, Twi
First Language

Timeline

Operations Manager

Kaizen Deliveries
11.2020 - Current

Insurance Agent

Prudential life Insurance Ghana
03.2019 - 08.2020

Research Assistant

Bureau Of Market And Social Research Ltd
10.2015 - 03.2016

Teaching Assistant

Accra Technical University
09.2015 - 08.2016

Bachelor of Science - Statistics

University Of Energy And Natural Resources

Higher National Diploma - Statistics

Accra Technical University

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Ebenezer Hammond