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Ebenezer Manasseh Boateng
Accra
Summary
Experienced payments processing specialist with over 5 years of expertise in overseeing high-volume transactions with meticulous attention to detail, ensuring accuracy, and upholding industry compliance. Demonstrated success in optimizing payment processes to minimize errors and elevate customer satisfaction. Proficient in daily payment operations, account reconciliation, and regulatory adherence. Implemented process enhancements resulting in a 35% reduction in payment errors and a 20% increase in processing efficiency. Effective collaborator across teams, facilitating the onboarding of new payment partners and expanding customer payment choices.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager (Credit Card Payment Systems)
eProcess International S.A. (ECOBANK Group)
07.2022 - Current
- Led a team of 5 junior specialists in maintaining compliance and ensuring accurate payments processing, improving team efficiency by 35%
- Administered end-of-day reporting and reconciliation, maintaining 99% accuracy
- Implemented instant credit card payment on mobile application, reducing payment wait time by 90% and improving customer satisfaction
- Ensured compliance with PCI-DSS standards for secure credit card processing
- Implemented various fraud prevention and detection rules , decreasing fraudulent transactions by 50%
- Conducted comprehensive settlement analysis for 7 credit card business countries, identifying and mitigating potential financial threats and recovering over $500,000 in unsettled funds.
System Integration Support
eProcess International S.A. (ECOBANK Group)
07.2021 - 06.2022
- Implemented new enhancements and updates from payment schemes.
- Implemented Pay support alerting system that notifies customers of 100% declined transactions and expiring cards increasing customer satisfaction.
- Reviewed and validated 100% of User Acceptance Testing cases, implementations and system changes.
Senior Officer (Card Systems Services)
eProcess International S.A. (ECOBANK Group)
10.2016 - 06.2021
- Successfully managed and resolved more than 100 daily customer complaints related to payment issues promptly.
- Consolidated the executing, clearing and reporting of transactions, enhancing operational efficiency by 15%.
- Handled daily reconciliation of transactions and investigated discrepancies.
- Decreased daily reporting errors 100% by automating SQL reports.
- Collaborated with IT department to troubleshoot and solve payment gateway issues reducing system downtime by 40%.
Website Administrator
Spillman-Henderson Agency: Allstate Insurance
06.2016 - 10.2016
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers
- Incorporated Search Engine Optimization techniques to verify maximal site exposure to search engine robots and crawlers
- Implemented plugins and optimized online advertising campaigns increasing site's online presence number of visitors by 20%.
Hardware and Networking Assistant (Intern)
Valley View University ITS
06.2015 - 09.2015
- Set up wireless connectivity across portions of campus to provide 100% internet connection to every site
- Provided first and second level software and hardware technical support
- Deployed and configured Anti-Virus Software on staff computers and educated staff on best practice to avoid malware.
Education
Bachelor of Science - Information Technology
Valley View University
Oyibi, Accra07.2016
Skills
- Payment Processing Systems: VISA DPS, MasterCard
- Software & Tools: MS Office Suite, MS SQL, Oracle SQL
- Regulations Compliance: AML, PCI DSS and ISO standards
- Data Analysis Tools: PowerBI
- Legacy Systems: Tieto Card Suite, Postilion Suite
- Operating Systems: Linux, AIX, Windows
Certification
- Certified in Cybersecurity
- Microsoft AZ-900
- Agile foundation
Other
Projects: Bulk Payment solution, Credit Card System Disaster recovery rebuild, Pay Support alerting system.
Professional Development: Frequent attendee payment processing seminars, ISC2 member.
Affiliations
- ISC2
Interests
Sports
AI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Built bulk payment solution for credit card system.
- Implemented Pay Support alerting system that notifies customers of transaction declines and other card related issues.
Software
Oracle SQL
Linux
MS SQL
Timeline
Assistant Manager (Credit Card Payment Systems)
eProcess International S.A. (ECOBANK Group)
07.2022 - Current
System Integration Support
eProcess International S.A. (ECOBANK Group)
07.2021 - 06.2022
Senior Officer (Card Systems Services)
eProcess International S.A. (ECOBANK Group)
10.2016 - 06.2021
Website Administrator
Spillman-Henderson Agency: Allstate Insurance
06.2016 - 10.2016
Hardware and Networking Assistant (Intern)
Valley View University ITS
06.2015 - 09.2015
Bachelor of Science - Information Technology
Valley View University
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