EBENEZER AWOTWE - OTUFOAH

Role – Team Lead, Operations Performance Audit and Analysis

Responsibilities:

• Conducts spot checks for branches and units.
• Undertakes resident audit for assigned branches and units.
• Examines books, records and procedures for fraud, errors or irregularities at branch and department level.
• Develops and implements internal control assessments to mitigate operational risks.
• Analyzes control deficiencies and recommends actionable solutions to improve risk management strategies.
• Monitors daily operations for adherence to established controls, ensuring consistency across departments.
• Assists in developing policies and standard operating procedures (SOP's).
• Prepares quarterly consolidated report for operational performance audit and analysis on observations, exceptions

and recommendations to management.

Role – Nostro Accounts Reconciliation

Responsibilities:

• Examined transactions passed over the Bank's NOSTRO accounts, prepared reconciliation statements, and generated accurate and timely reports on findings.
• Issued NOSTRO breaks (outstanding statement and ledger debit and credits) to relevant operational support teams and performed investigations when necessary.
• Continually evaluated the reconciliation process, ensured optimum matching rates were attained, and any negative trends were identified and addressed.
• Ensured exceptions noted on the reconciliation statements were reported to business/support functions for prompt resolution.
• Ensured risks associated with processes and postings to the various Vostro accounts were identified and addressed to avoid breaches and losses.
• Tracked resolution of all control recommendations and ensured compliance within the agreed timeline.
• Compiled month-end reconciliation checklist for managerial reviews.

Role – Ledgers Review

Responsibilities:

• Reviewed proofed ledgers to ensure error-free transaction, no aged item and up to date reconciliation by branches and functional units.
• Performed frequent review of high risk ledgers and ensured prompt escalation of any exceptions.

Role – Team Lead, Transaction Documents Review & Archiving

Responsibilities:

• Evaluated, selected, retrieved and arranged transaction batches.
• Handled inquires and requests for Customer Information.
• Maintained the physical control and security of records/archives as per the Banks policies and procedures.
• Maintained appropriate records protocol of all documents lodged at archives.
• Prepared daily activity report.
• Maintained data protection requirements.

Periodic & Relieving Duties

• Reviews internal and external customer complaints and ensures prompt resolution of such.
• Ensures all such complaints are properly documented and maintain records of correspondence on same.
• Liaising and assisting external auditors with reports and inputs on bank audit.
• Examines internal control processes, policies and mechanisms to ascertain their adequacy, effectiveness and compliance with the Bank's guidelines and regulations, and generate accurate and timely reports on findings.

Responsibilities:

• Opened bank accounts: Reviewed customer account opening documentation and ensured compliance with bank policy and Bank of Ghana regulations.
• Cross-marketed the bank's products
• Attended to customer inquiries and complaints
• Built strategic relationship with customer.
• Anti-Money Laundering (AML) risk screening and profiling of customers during on boarding.
• Prepared weekly and monthly activity reports.

Responsibilities:

• Ensured the needs of customers were processed in a timely manner.
• Oversaw receipt, storage, and distribution of goods in compliance with safety regulations.
• Managed inventory control processes to ensure accurate stock levels and timely replenishment.
• Reviewed waybills / invoices for effective monitoring of goods.
• Built good relationship with customers
• Maintained frequent stock taking, monitoring and reporting.

Responsibilities;

• Assisted pupils through their daily lessons to their understanding.
• Supervised their class exercises and test.
• Monitored their strength and weaknesses and other areas of interest for terminal assessment.

Responsibilities:

• Marketed the company's product to prospective clients.
• Conducted market research to identify consumer trends and preferences.
• Increased the clientele base of the company.
• Supported event planning initiatives to promote company offerings effectively.
• Established and maintained profitable relationship between the firm and customers for continual stability and growth.