Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Acting Branch Manager Duties (Periods)
References
Timeline
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Ebenezer Antwi

Asamankese

Summary

Dedicated, organized and effective Operations Manager with seven years of supervisory experience using proven planning and support initiatives to cut costs,streamline operations and increase productivity.

A results driven individual keen on team unity within the office space and branch set up to enhance team members morale.

Highly adept in planning, coordinating and executing daily operational activities successfully with a track record of improving operational stability, efficiency and profitability.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

GCB Bank PLC
Asamankese Branch
03.2020 - Current
  • Planning, directing,monitoring and controlling the operations of staff at the Branch to ensure efficient delivery of customer service.
  • Monitoring and supervising adherence to the Bank's calling over policy and procedures.
  • Ensuring compliance with regulatory framework and guidelines
  • Ensuring adequacy of cash within approved limits to meet daily ATM and in-branch transactions.
  • Performing any other duties within the scope and intent of the role as may be required from time to time.

Operations Officer

GCB Bank PLC
Kade Branch
03.2017 - 02.2020
  • Managed and controlled the efficiency of back office operations to ensure effective customer service delivery.
  • Ensured strict adherence to Bank policy and procedures, fostering a culture of compliance and accountability.
  • Managed, verified and authorized transactions within approved limits.
  • Designed, monitored and participated in the daily calling over of all transactions.
  • Performed any other duties within the scope and intent of the role as was required from time to time.

Personal Banker

GCB Bank PLC
Kade Branch
04.2014 - 02.2017
  • Opened new CASA accounts for customers.
  • Undertook customer information updates.
  • Marketed the Bank's products and services through cross selling.

Teller

GCB BANK PLC
Wenchi Branch
06.2008 - 03.2014
  • Accepted cash deposits and effected cash payments to customers.
  • Processed foreign remittance payments to customers
  • Exhibited good ethical behavior in the line of duty to uphold the Bank's good image

Education

GCE Advanced Level - Business Management, Geography, Akan, General Pape

West Africa Exams Council (NOV/DEC)
Accra
06-1999

Teachers Certificate A - Social Studies/English Language

Presbyterian University College of Education
Akropong- Akuapem
06-1996

GCE Ordinary Level Division One - Business

St Peters Senior High School
Nkwatia-Kwahu
06-1990

Bachelor of Arts - Geography And Resource Developtment / Political Sc

University of Ghana, Legon

Skills

  • Good knowledge of branch business environment and Bank's products and services
  • Strong understanding of banking compliance and regulatory requirements as well as KYC/AML policies and procedures
  • Excellent communication and interpersonal skills, ie written, verbal and listening skills vital for branch operations management
  • Good supervisory and leadership skills
  • Proficient computer skills (ie Word, Excel and PowerPoint)

Affiliations

  • Gardening
  • Watching soccer
  • Reading

Accomplishments

  • Best performing Operations Manager 2022 PMS Moderation

Certification

  • 3 Day modular Management Development Program from 4th to 6th October, 2023
  • 5 Day Banking Mastery and Fraud Prevention Training for Operations Managers and Operations Rigor Specialists from 28th May to 1st June, 2018.

Acting Branch Manager Duties (Periods)

        FROM               TO                     WORKING DAYS

1. 22-02-2021     31-03-2021     26

2. 07-06-2021     05-07-2021     20

3. 15-11-2021     14-12-2021     20     

4. 07-02-2022     22-03-2022     30

5. 12-07-2022     12-08-2022     22

6. 12-10-2022     14-11-2022     22

7. 29-12-2022     06-02-2023     25

8. 27-03-2023     11-04-2023     10

9. 31-07-2023     28-08-2023     20

References

Isaac Kwamina Aidoo                                             Faustina Ohene-Nyarko

Kade Branch Manager                                           Asamankese Branch Manager

GCB Bank PLC                                                            GCB Bank PLC

0209043328 / 0244892188.                               0208829746 / 0596915842

Timeline

Operations Manager

GCB Bank PLC
03.2020 - Current

Operations Officer

GCB Bank PLC
03.2017 - 02.2020

Personal Banker

GCB Bank PLC
04.2014 - 02.2017

Teller

GCB BANK PLC
06.2008 - 03.2014

GCE Advanced Level - Business Management, Geography, Akan, General Pape

West Africa Exams Council (NOV/DEC)

Teachers Certificate A - Social Studies/English Language

Presbyterian University College of Education

GCE Ordinary Level Division One - Business

St Peters Senior High School

Bachelor of Arts - Geography And Resource Developtment / Political Sc

University of Ghana, Legon

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