Ebenezer Ankapong
Wasa Akropong
Summary
Adept in Temenos T24 and IT management, I spearheaded ITSM at Amenfiman Rural Bank, enhancing system efficiency and user support. Renowned for analytical prowess and relationship-building, my tenure marked significant advancements in banking software integration and network design, showcasing a blend of technical expertise and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Head-ITSM
Amenfiman Rural Bank Ltd
Wasa Akropong
09.2005 - Current
- Company Overview: Banking
- Oversee the operations of the IT department and report to management accordingly which includes but not limited to providing knowledge and skills to implement, monitor, and administer IT infrastructure using information Technology policies, procedures and best practices
- Administering and Monitoring of systems resources and mismatches in Temenos T24 banking application software
- Manages resources and installs components and upgrade software when necessary
- Diagnose and Resolve problems related to hardware and software
- Perform systems related duties and troubleshooting (systems and networks)
- Attend to end users for support (Core banking application and windows users)
- Involved in the Design and roll out of Networks to other geographical branches
- Provide after-hours support and weekend support as needed
- Management and Maintenance of the bank’s database
- Granting privileges and access to system resources and database
- Banking
I T Personnel (National Service)
Sekondi-Takoradi Metro. Assembly
Sekondi
10.2004 - 09.2005
- Company Overview: Administrative And Support Service Activities
- Design and Management of Ms SQL Database
- Attend to Users for Support
- Performs Systems Related Duties (Hardware and Software)
- Setup and Configuring of Networks to other branches in the Metropolis
- Administrative And Support Service Activities
Education
Msc. - Management Information System, Enterprise Systems, Internet and Information Security, Project Management, IS/IT Change Management, System Development, Decision Support System, Study Skills and Research Methods
Ghana Communication Technology University/Coventry University
Accra North, Ghana12.2023
Bsc. - Information Technology, Management Information Systems, IT Law and Practice, Digital Systems, Computer Organization and Architecture, Microprocessor, Object Oriented Programming using C++, Discrete Mathemathics and Statistic
BlueCrest College/University of Education Winneba
Accra, Ghana06.2015
Microsoft Certified IT Professional - Installing, Configuring and Administering Windows Professional, Managing and Maintaining a Windows Server Environment, Implementing, Managing and Maintaining a Windows Server Network Infrastructure, Planning and Maintaining a Microsoft Win Server Network Infrastructure, Planning, Implementing and Maintaining a Win Server Active Directory Infrastructure
Danash Advanced Technology Academy
Accra, Ghana09.2008
Cisco Certified Network Associate - Planning and Designing of Computer Networks, Implementation and Operation, Troubleshooting, Technology
University of Ghana-ICT Directorate
Accra, Ghana08.2007
DNIIT - Ms office Suite, A+ Hardware, Network+, Implementing a Database Design using Ms SQL Server, Implementing and Supporting Windows Server and Pro, Implementing and Administering Linux and Win2k3 Network Infrastructure
N I I T
Accra, Ghana06.2004
G C E Advance Level - Physics, Mathematics, General paper and Geography
Kumasi Workers College (Private Candidate)
Kumasi, Ghana07.1996
Skills
- T24 Banking Application Software
- Temenos Globus Banking Software
- Computer Systems Administration
- Networking
- Microsoft Windows
- Cisco systems
- Information Technology Management
- Security Essentials
- Basic Computer Appreciation
- Maintenance & repair
- Flexible and adaptable
- Relationship building
- Analytical and critical thinking
- Problem resolution
- Self-Directed
Personal Information
- Date of Birth: 01/15/79
- Gender: Male
- Nationality: Ghanaian
Skillsandcompetences
English, In-depth knowledge with T24 Banking Application Software, Temenos Globus Banking Software (System Build and Setup), Computer Systems Administration and Networking, Competent with Microsoft Windows platform and some experience in Cisco systems, Information Technology Management (National Banking College Accra), Security Essential (National Banking College Accra), Basic Computer Appreciation facilitator for ARB Apex Bank Ltd during Mida Project
References
References available upon request.
Timeline
Head-ITSM
Amenfiman Rural Bank Ltd
09.2005 - Current
I T Personnel (National Service)
Sekondi-Takoradi Metro. Assembly
10.2004 - 09.2005
Msc. - Management Information System, Enterprise Systems, Internet and Information Security, Project Management, IS/IT Change Management, System Development, Decision Support System, Study Skills and Research Methods
Ghana Communication Technology University/Coventry University
Bsc. - Information Technology, Management Information Systems, IT Law and Practice, Digital Systems, Computer Organization and Architecture, Microprocessor, Object Oriented Programming using C++, Discrete Mathemathics and Statistic
BlueCrest College/University of Education Winneba
Microsoft Certified IT Professional - Installing, Configuring and Administering Windows Professional, Managing and Maintaining a Windows Server Environment, Implementing, Managing and Maintaining a Windows Server Network Infrastructure, Planning and Maintaining a Microsoft Win Server Network Infrastructure, Planning, Implementing and Maintaining a Win Server Active Directory Infrastructure
Danash Advanced Technology Academy
Cisco Certified Network Associate - Planning and Designing of Computer Networks, Implementation and Operation, Troubleshooting, Technology
University of Ghana-ICT Directorate
DNIIT - Ms office Suite, A+ Hardware, Network+, Implementing a Database Design using Ms SQL Server, Implementing and Supporting Windows Server and Pro, Implementing and Administering Linux and Win2k3 Network Infrastructure
N I I T
G C E Advance Level - Physics, Mathematics, General paper and Geography
Kumasi Workers College (Private Candidate)
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