Ebenezer Allana

CAPE COAST

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

years of professional experience

Work History

Restaurant and Bar Waiter

Hutchland City

11.2021 - Current

Maintained clean and organized bar area.
Served alcoholic and non-alcoholic beverages in bar environment.
Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Communicated with guests to record orders and assess needs.
Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Degree - Auto Mechanical

Oguaa Senior High Technical School

Cape Coast, Ghans

11.2021

Skills

Customer Service
Strong multitasking
Cleaning and sanitization
Order Taking

Cash Handling
Wine service
Safe Food Handling
Menu Recommendations

Languages

English

Advanced (C1)

Akan

Bilingual or Proficient (C2)

Frafra

Upper intermediate (B2)

Twi